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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

Great service; customer service is amazing and bank...

Great service; customer service is amazing and bank account safe and easy to use Reviewed on: 26th August 2024

Great for my everyday current account

Online banking is really easy to use. If I ring up, phones are answered quickly and the people are always really helpful. Reviewed on: 5th February 2018

Amazing Bank

The customer service is astounding. Reviewed on: 4th February 2018

First Rate Service from First Direct

First Direct always go out of their way to help. Be it current account, savings account or mortgage, they are super helpful and polite. Love them! Reviewed on: 4th February 2018

Best Customer Service

Great customer service, can't fault the bank. Changed over from Barclays in November, using the switch service. Was smooth, fast and was kept update through the whole process. Reviewed on: 4th February 2018

Great customer service and easy online banking

Love that when I need to call there are no automated messages and menus to go through and you get connected to a real person within a few seconds. Plus their online banking is easier than others Reviewed on: 3rd February 2018

Talk to your bank, whenever you want: simple but brilliant

Ahead of its time, this telephone (and now online) based bank is simply easy to use, friendly and reliable. In fact, they've just thanked me for 25 years of loyalty. Reviewed on: 2nd February 2018

Quick and Simple

No waiting on the phone and simple efficient processes. Very helpful staff available 24/7. Perfect. Reviewed on: 31st January 2018

Seamless

Everything worls as it should with no hassle. top customer services Reviewed on: 28th January 2018

Excellent Customer Service

Fantastic. Always had excellent service whenever I have contacted them. Reviewed on: 27th January 2018

Switch to First Direct

Simple and very efficient to switch Reviewed on: 27th January 2018

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