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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

Great service; customer service is amazing and bank...

Great service; customer service is amazing and bank account safe and easy to use Reviewed on: 26th August 2024

Good Customer Service

I found whenever I called up they are very helpful, however they do make their login process quite difficult! Reviewed on: 2nd December 2017

Incredible service - always willing to help

Problems with a renewal that I had canceled with the supplier. Sorted out quickly and pleasantly including advice on how to avoid a recurrence of the problem with other suppliers. Reviewed on: 1st December 2017

As Excellent as they Say

Excellent company, great product. I ring and somebody answers the phone straight away!! Reviewed on: 28th November 2017

Consistent good service online and by phone

I've used First Direct for over 20 years and would never change. Their phone service is efficient, friendly and very quick to respond - every single time. Reviewed on: 25th November 2017

Best bank ever

Customer service second to none Reviewed on: 22nd November 2017

The best bank I have ever dealt with

Everything I need from a bank is provided promptly by friendly helpful staff. Reviewed on: 21st November 2017

Good on the phone - poor online

First direct are always friendly and helpful on the phone. You would expect that - they are a telephone bank without branches, after all. Their staff usually action and resolve things quickly., and get back to you when they say they will. So customer service is good. The downside is that their online banking platform is weak. I think it's the same as HSBC. They intrude into your Payment Address book, and pre-code bank accounts of 'established' organisations, which means you cannot check if you have the right account when there is more than one. It's also crashing far too often. Reviewed on: 21st November 2017

Simple

Easy to use website and app, really helpful and genuinely friendly staff when I have had to contact them. Reviewed on: 21st November 2017

Perfect bank

Call centre staff speak perfect English, always have the answers, without having to wait. Banking is straightforward, low mortgage interest rates, no gimmicks, website easy to use. Reviewed on: 21st November 2017

Excellent fast friendly and not-stuffy service.

Excellent fast friendly and not-stuffy service, genuinely efficient and professional. Reviewed on: 20th November 2017

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