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first direct: Current account reviews

Name: Current account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

5% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1489)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Quick and Simple

No waiting on the phone and simple efficient processes. Very helpful staff available 24/7. Perfect. Reviewed on: 31st January 2018

Seamless

Everything worls as it should with no hassle. top customer services Reviewed on: 28th January 2018

Excellent Customer Service

Fantastic. Always had excellent service whenever I have contacted them. Reviewed on: 27th January 2018

Switch to First Direct

Simple and very efficient to switch Reviewed on: 27th January 2018

20 years of customer service excellence

I have been a customer for 20 years and the customer experience has never changed and is consistently excellent. Reviewed on: 25th January 2018

absolutely no complaints!

I've switched to First direct over 5 years ago and haven't looked back since! Reviewed on: 24th January 2018

Never a Problem

It is online only and everything works. Any queries are dealt with immediately. Reviewed on: 23rd January 2018

Great bank

A human always picks up the phone. It's a fantastic bank if you care about customer service! And money to switch to them - perfect! Reviewed on: 21st January 2018

How banking should be

I've been with First Direct since I was at Uni in 1998, I cannot fault them. Their customer service is one of the best across all companies I have dealt with. They answer the phone quickly and you don't have to go through any ridiculous options to speak to a person, they are just there, immediately. They are what other banks and companies should aspire too. They phone app and online banking have always been top-notch. They really do deserve to win. Reviewed on: 20th January 2018

A breath of fresh air

Real people answering the phone after a couple of rings and holding intelligent conversation with you rather than reading from a script. A world apart from previous banking experiences. I had one issue with money going missing during an ISA transfer which they dealt with quickly and even phoned back to double check it was resolved. Reviewed on: 20th January 2018

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