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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1456 reviews)

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4.73

Based on 1,456 reviews, last reviewed 29th Mar 2026

9200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Customer service is excellent Customer service is top notch and I value being able to speak with a real person quickly and easily over a chatbot. Never had any difficulties with th... Read more Reviewed on: 29th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1456)

Review of the first direct, Current Account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Excellent Service

Great people on the phone . Brilliant banking app. Reviewed on: 15th November 2017

What a bank account should be

The website and app are excellent, but most importantly, the person on the end of the phone is there when you need them. Reviewed on: 15th November 2017

Love them

telephone banking with UK call centres, no long queues and no "push 1 for this etc" Reviewed on: 15th November 2017

Never let me down

Extremely helpful and caring bank who really treat customers as people and not a number or statistic for performance. Reviewed on: 15th November 2017

Amazing customer service

No call queues, friendly and v helpful staff on the phone Reviewed on: 14th November 2017

Great customer aervice

Great customer service, no call queues, helpful and friendly staff Reviewed on: 14th November 2017

Great Company

We have been banking with First Direct for over a decade and would never change as their service, rates and 24 hour banking is wonderful. Reviewed on: 14th November 2017

Treat you as an actual person

With First Direct, it is never a case of computer say no. It feels like an old fashioned bank where they care about your situation or understand what you need. Will never leave them. Reviewed on: 14th November 2017

If only all companies were like this...

I have been a customer with First Direct for 20 years+ Amazing service always. Helpful. Polite. Human! Cannot fault them! I wish all companies operated at the same level of service! Reviewed on: 10th November 2017

Common sense, straight talking and fair

I phoned to take my ex-wife off my First Direct bank account and was told I would need to close the account and open a new account after being with First Direct for 20 years. Although the £100 incentive to switch bank accounts to First Direct wasn't applicable because I wasn't new, they gave it me anyway. No need to leave or threaten to leave to get an incentive elsewhere, no game playing, kind, professional and smart. Here's to another 20... Reviewed on: 10th November 2017

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