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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

all good no problems so far.

all good no problems so far. i think they are simple to get in touch with and their customer service is good. Reviewed on: 26th February 2025

First Class for First Direct

First Direct are an excellent company for banking. I have free overdraft up to £250. Whenever I have phoned, the service I reason is first class and the staff are so friendly and ensure that you are happy before the call is finished. I would definitely recommend them to bank with Reviewed on: 5th February 2016

Love

I love my bank First Direct, they are always pleasant and nothing is too much trouble. Reviewed on: 30th January 2016

First Direct equals First Class

First Direct provide just the right amount of information about your account and your money. They may email you with targeted information about important issues, but don't hassle you with pointless emails constantly trying to upsell. Happy Customer am I. Reviewed on: 27th January 2016

Love First Direct

I can't recommend First Direct highly enough. The online banking is very easy to use and easy to negotiate your way around. The staff at the call centres are excellent, always friendly, always helpful and nothing is ever too much trouble. Reviewed on: 22nd January 2016

Good customer service

I have always had good customer service when I have had to ring up Reviewed on: 21st January 2016

Great customer service and really secure

I've only ever received good customer service and they're new pay-in methods make depositing cash quick and easy. Reviewed on: 15th January 2016

A proper helping hand

I don't often ring the bank - I reckon if I keep my head down they'll not notice my occasional financial indescretions - but when I do ring, I always get a courteous response. They've helped me out of many a hole and I've never had any cause to complain about the people, the website or the service in general. Well done, First Direct. Reviewed on: 13th January 2016

excellent bank

Generally excellent service, which is something rarely said about a bank. Can't fault them! Reviewed on: 9th January 2016

Superior banking experience

Reliable and easy to use online services Reviewed on: 5th January 2016

Excellent experience since switching- do it you won't be disappointed!!

I switched to first direct after 20 odd years with another bank and several poor experiences. Initially I was drawn in by the cash offered to switch but was pleasantly surprised by the quality of service. Switching was unbelievably simple and went smoothly thanks to the customer service at first direct. Both telephone and Internet banking are made easy and convenient. I've since set up savings with first direct. If you're feeling unappreciated and undervalued by your current bank or you're fed up with poor service then vote with your feet and switch! You won't look back I promise! Reviewed on: 5th January 2016

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