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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1491 reviews)

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4.74

Based on 1,491 reviews, last reviewed 18th Jun 2026

66% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1491)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Mrs

Always consistently brilliant. 20+ years as a customer and wouldn't dream of leaving. Reviewed on: 28th June 2016

Easy to talk to, helpful staff and good policies.

First Direct were very helpful and easy to speak to during the switching process. The Welcome Bonus was indeed most welcome and the fee free overdraft of £250 is a great idea to smooth any bumps in the month's finances. Reviewed on: 22nd June 2016

No need to change again!

Easy to talk to and get through to, fantastic service - all round best bank I have ever used - no plans to ever switch! Reviewed on: 22nd June 2016

Easy and convienient to use

They are easy to get through to by telephone, their security is upto date so you are covered but do not need to carry a pin machine with you to log on and are always helpful. Reviewed on: 20th June 2016

Customer service is second to none

First Direct win so many awards for their customer service and they are well deserved. You get straight through to a UK call centre within several rings and don't have to repeatedly go through endless security. Service is so friendly and helpful. Reviewed on: 20th June 2016

Excellent Customer Service

Switched to First Direct after 18 years with my old Bank. Painless & I'm really glad I made the switch. Excellent customer service❤️ Reviewed on: 1st June 2016

Flawless customer service, great online security

always contactable and helpful, with every query I have had over the last 8 years Reviewed on: 28th April 2016

Always a pleasure to deal with

First Direct always go that one step extra with their customer service. I have never had a bad experience in the many years I have been banking with them. Reviewed on: 26th April 2016

No problems

First Direct accounts give no headaches. They are simple and straightforward and you can contact them 24/7. They are on the ball when it comes to fraud and will call if they see suspicious activity in the account. I give them 10 out of 10. Reviewed on: 22nd April 2016

Would highly recommend

Changed to their account from Santander Seemless transition and excellent customer service Reviewed on: 21st April 2016

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