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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1299 reviews)

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4.67

Based on 1,298 reviews, last reviewed 1st Mar 2025

511% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Good customer service, especially telephone support Good customer service, especially telephone support Reviewed on: 1st March 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1299)

Review of the first direct, Current Account:

Fantastic customer service

Helpful & friendly staff No long telephone waiting times! Reviewed on: 15th April 2019

Great accessibility and very user friendly

Great accessibility and very user friendly Reviewed on: 26th February 2025

Great Customer Service!

A bank with great customer service! No call steering to navigate - simply speak to someone in seconds who will transfer you to the appropriate department to deal with your query! The £250 interest free overdraft is very handy too! Keep up the good work! Reviewed on: 26th February 2025

I was with First Direct many years ago but with bank...

I was with First Direct many years ago but with bank bribes I moved from bank to bank accumulating these bribes, but found that the services from these banks were nowhere as good as First Direct, so I have stayed with the, now into my third year and unless something happens in which I lose faith, I will now ignore any further bank bribes, just not worth it Reviewed on: 26th February 2025

First Direct are the gold standard!

First Direct are the gold standard and the rest should take a leaf out of their book. Reviewed on: 26th February 2025

Customer service is always there priceless

Customer service is always there and could class as priceless. App and tracking spending could be improved Reviewed on: 26th February 2025

FirstDirect still doing the business in a personal way

First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025

Had a first direct account for years and have never...

Had a first direct account for years and have never been disappointed. Partner has just opened one and she feels the same. Reviewed on: 26th February 2025

Great customer service and support.

Great customer service and support. Easy to use mobile app and on line banking. Competitive saving accounts available. Reviewed on: 26th February 2025

Support to a nomadic lifestyle

I’ve lived quite a nomadic life over the past 40 years, living and working primarily in SE Asia and Europe. Banking was always problematic until First Direct appeared on the scene. It was the first bank that gave me the support I desired. Its customer service and security has been second to none. I still use this bank as my primary current account in the UK but combine its excellent facilities with Revolut to add an extra layer of security whilst travelling. Reviewed on: 26th February 2025

efficient and pleasant

i contact FD infrequently but every interaction I have is dealt with efficiently and pleasantly. What more customer ask for? Reviewed on: 26th February 2025

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