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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1349 reviews)

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4.68

Based on 1,349 reviews, last reviewed 12th Jun 2025

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Humans pick up the phone! They are easy to contact, have call centres that answer the phone based in the UK and have a clear app, that makes dealing with them easy. Reviewed on: 12th June 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1349)

Review of the first direct, Current Account:

Banking made easy

The customer service is fantastic, makes everything extremely easy to use in the app. I am not sure the account is value for money with the monthly fee however the customer service is so good. The app makes everyday banking very easy! Reviewed on: 27th December 2016

Always available to help. Wouldn’t bank anywhere else.

I always get to speak to a person when I call. Staff are always very helpful. I never have to wait on hold. I wouldn’t bank with anyone else. Never had any issues whilst banking with First Direct and I’ve been with them for years. Reviewed on: 10th March 2025

Excellent Bank

Never had any problems whatsoever with this Bank, even when a person hacked my email and purchased items they noticed before myself and stopped the transaction. Reviewed on: 7th March 2025

I had an awful experience with Santander and stuck w...

I had an awful experience with Santander and stuck with them best decision to switch FD excellent. Reviewed on: 7th March 2025

The First Direct Go Above and Beyond

The First Direct customer support go above and beyond to help their customers and will answer the phone usually within a minute of calling which is excellent when you have a busy schedule and need to get a problem resolved. Reviewed on: 7th March 2025

The customer service team are always really helpful

The customer service team are always really helpful Reviewed on: 7th March 2025

Good at chasing up when you have problems

Good at chasing up when you have problems Reviewed on: 6th March 2025

No waiting

If you need to speak to an agent the call is answered straight away. No options to press. Friendly staff and very knowledgeable. Reviewed on: 6th March 2025

All-round excellence

Very efficient, good customer service, well designed app, excellent rate on linked regular saver account Reviewed on: 6th March 2025

First Direct. Amazing customer service.

Amazing customer service. Good communication and great banking app. Reviewed on: 6th March 2025

Everything runs smoothly with no mistakes.

Everything runs smoothly with no mistakes. Can speak to them easily by phone. Reviewed on: 2nd March 2025

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