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first direct: Current Account reviews

4.68
Based on 1,348 reviews, last reviewed 12th Jun 2025
46% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent service 24 hours per day, every day. Excellent service 24 hours per day, every day of the year. Phones answered quickly and a truly excellent website and app. Fee free overdraft is a very... Read more Reviewed on: 12th June 2025
m.corfield@yahoo.co.uk's avatar
[email protected]

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025
James's avatar
James

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1348)

Review of the first direct, Current Account:

Banking made easy

4
The customer service is fantastic, makes everything extremely easy to use in the app. I am not sure the account is value for money with the monthly fee however the customer service is so good. The app makes everyday banking very easy! Reviewed on: 27th December 2016

Excellent Bank

5
Never had any problems whatsoever with this Bank, even when a person hacked my email and purchased items they noticed before myself and stopped the transaction. Reviewed on: 7th March 2025

I had an awful experience with Santander and stuck w...

5
I had an awful experience with Santander and stuck with them best decision to switch FD excellent. Reviewed on: 7th March 2025

The First Direct Go Above and Beyond

5
The First Direct customer support go above and beyond to help their customers and will answer the phone usually within a minute of calling which is excellent when you have a busy schedule and need to get a problem resolved. Reviewed on: 7th March 2025

The customer service team are always really helpful

5
The customer service team are always really helpful Reviewed on: 7th March 2025

Good at chasing up when you have problems

4
Good at chasing up when you have problems Reviewed on: 6th March 2025

No waiting

5
If you need to speak to an agent the call is answered straight away. No options to press. Friendly staff and very knowledgeable. Reviewed on: 6th March 2025

All-round excellence

5
Very efficient, good customer service, well designed app, excellent rate on linked regular saver account Reviewed on: 6th March 2025

First Direct. Amazing customer service.

5
Amazing customer service. Good communication and great banking app. Reviewed on: 6th March 2025

Everything runs smoothly with no mistakes.

5
Everything runs smoothly with no mistakes. Can speak to them easily by phone. Reviewed on: 2nd March 2025

Great bank, easy to use app

5
Really good bank, very good customer service and great over draft options Reviewed on: 1st March 2025

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