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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

FirstDirect still doing the business in a personal way

First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025

Fab First Direct

I switched to First Direct 10 years ago and have never had a problem with them. The app is really simple and easy to use, I couldn’t recommend them enough. Reviewed on: 3rd April 2022

Very happy

Excellent customer service, the app works well, clear emails, yet to discover any hidden fees. To be honest, First Direct has provided me with the best customer service of any company that I have dealt with here in the UK. Reviewed on: 3rd April 2022

Always there for you

Great service, I've been with them for years. I had a couple of problems with non receipt of goods I'd ordered and they refunded me immediately. Reviewed on: 3rd April 2022

Good telephone banking service

The callcenter staff are knowledgeable and= helpful. Sometimes there is a bit of a call waiting time. Reviewed on: 3rd April 2022

Amazing customer service

I've had very little reason to contact First Direct in the past, because the service is so excellent, however when I have spoken to anyone they have always been very helpful and friendly. I would not bank with anyone else now. Reviewed on: 3rd April 2022

All good. No problems. No quibbles

I switched to first direct from Halifax and have had no problems or difficulties at all. Reviewed on: 3rd April 2022

It's just so easy to bank with them

There is nothing better than calling your bank and getting through to a real person within seconds, no press this number for this or that number for that. Real people ready to help straightaway Reviewed on: 3rd April 2022

Great bank and customer service

Have been with this bank since they started up. Always excellent service, prompt replies to queries, always answer phone calls within a short time spam ( quite a rarity these days). Excellent for personal banking. Reviewed on: 3rd April 2022

Great Service

Excellent online facility. Even better phone service. Reviewed on: 2nd April 2022

Failing Customer Service

I've been a first direct customer for 30 years, and the quality of customer service has declined over the last 5 years. I couldn't report a fraudulent transaction via their website/app and when I called them I was out on hold for 10 minutes and then cut off 3 times before I eventually managed to report the transaction. Reviewed on: 1st April 2022

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