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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

Great service; customer service is amazing and bank...

Great service; customer service is amazing and bank account safe and easy to use Reviewed on: 26th August 2024

Brilliant bank

The service from this bank is fantastic. They are available 24/7 and you get straight through to a person. Never had any issues with app as it’s easy to use. Reviewed on: 22nd January 2021

Customer relations do not give a damn

After being a customer for 20 years of first direct, I will be closing my account and going elsewhere due to the lack of customer services received on a complaint. Customer relations do not care about the rude and unhelpful service. Will be raising a complaint with the financial ombudsman! Reviewed on: 10th November 2020

Best service I have ever had!

Just come off the phone after being guided with opening a new account and setting up online banking, with the most amazing kind, respectful, and patient young man called Jordan. I am 74 years old, and technology inept, but Jorden made me feel like I was the most important person on the planet! I hope everyone over 60 opening an account with First Direct, could have Jordan to set them up, he's amazing! Thank you. , Reviewed on: 10th November 2020

Never let you down

Been with them from the very beginning, always excellent customer service Reviewed on: 19th September 2020

Outstanding Customer Service

All banks should run like First Direct. Although I predominantly use their digital services (which are simple, easy, and feel safe), it's the ability to call and speak to a real human straight away that sets them apart. For anyone worried about using an "internet" bank, you can pop into any HSBC bank for the in-person stuff like depositing money. Reviewed on: 15th September 2020

Unauthorised cancellation of policy

Cancelled my policy without concept when I thought it was active resulting in me driving my car insured for 3 week. Luckily they admitted error and insured me retrospectively but not impressed. Reviewed on: 12th August 2020

Downhill

They were great now are just HSBC customer service ... Reviewed on: 17th July 2020

Tankks

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Great Service

Great Service. Easy to use AP and 24 hour customer service. Reviewed on: 13th July 2020

Great app functionality and customer service

I really rate this bank always polite and efficient and the app allows you to do so much such as pay cheques in by scanning them Reviewed on: 13th July 2020

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