Write a review

first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1354 reviews)

View other first direct products

4.69

Based on 1,354 reviews, last reviewed 16th Jun 2025

43% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great customer service What I like the most about this bank is the customer service, I don’t think I have ever had a bad interaction over the phone. Every time I have had a ... Read more Reviewed on: 16th June 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

Read all reviews See your review

About this product

first direct Current Account reviews (1354)

Review of the first direct, Current Account:

Good product and service

The product has always been good and customer service is best in class Reviewed on: 10th March 2023

10 year customer

I have been a customer for over a decade and with good reason. They’re available when you need them (even if that isn’t very often). You can quickly talk to a real person too. Reviewed on: 26th February 2025

Excellence Customer Service

The customer service has always been great. Reviewed on: 26th February 2025

Makes everyday banking so simple!

So easy to deal with, never a wait, staff always easy to talk to and get any issues resolved immediately although there are so few as everything just seems to work so smoothly with them. Reviewed on: 26th February 2025

always available and friendly staff

always available and friendly staff Reviewed on: 26th February 2025

Great service

Since i joined first direct ive ben impressed with their customer service. they always answee the phone in minutes, theres always someone on the end of the live chat - very rarely are you left waiting Reviewed on: 26th February 2025

Great accessibility and very user friendly

Great accessibility and very user friendly Reviewed on: 26th February 2025

Great Customer Service!

A bank with great customer service! No call steering to navigate - simply speak to someone in seconds who will transfer you to the appropriate department to deal with your query! The £250 interest free overdraft is very handy too! Keep up the good work! Reviewed on: 26th February 2025

I was with First Direct many years ago but with bank...

I was with First Direct many years ago but with bank bribes I moved from bank to bank accumulating these bribes, but found that the services from these banks were nowhere as good as First Direct, so I have stayed with the, now into my third year and unless something happens in which I lose faith, I will now ignore any further bank bribes, just not worth it Reviewed on: 26th February 2025

First Direct are the gold standard!

First Direct are the gold standard and the rest should take a leaf out of their book. Reviewed on: 26th February 2025

Customer service is always there priceless

Customer service is always there and could class as priceless. App and tracking spending could be improved Reviewed on: 26th February 2025

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Silver Added Value Account
from Lloyds Bank 3.50 from 18 reviews
Bank account
from HSBC 3.69 from 1301 reviews
Select Silver Current Account
from RBS 4.43 from 27 reviews

Want to see more from first direct?

Travel Money
from first direct 5.00 from 1 reviews
Fixed Rate Savings
from first direct 4.96 from 13 reviews
Tracker Rate Mortgage
from first direct 4.87 from 7 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub