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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.9 (624 reviews)

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4.87

Based on 624 reviews, last reviewed 29th May 2025

5400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Happy customer They are very quick with answering any questions needing answering and are always friendly. Reviewed on: 29th May 2025

Latest lowest rating:

1

Absolute joke, waited weeks for a response, rubbish... Absolute joke, waited weeks for a response, rubbish on evert level. I went elsewhere in the end after having my time wasted. Reviewed on: 27th May 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Loans reviews (624)

Review of the Great Western Credit Union, Loans:

Excellant service

Always given me a quick and very professional service. Pleasant and efficient staff. Never been disappointed yet. Reviewed on: 31st May 2022

They are amazing,ing customer service and allways de...

They are amazing,ing customer service and allways delivers a friendly and helpful service. Allways tries there best.. very prompt with replies and loan applications are speedy to allways within the correct time schedule Reviewed on: 16th May 2025

Reply from Great Western Credit Union Hi Diane, Thank you so much for your kind words! We’re really pleased to hear that you’ve had such a positive experience with our service. Our team works hard to be helpful, and responsive, so it’s great to know that you've always had a good experience. We're glad we could support you quickly and efficiently. Thanks again for being a member and supporting GWCU. Warm regards, Emily Response date: 16th May 2025

I have had multiple loans and never had an issue the...

I have had multiple loans and never had an issue they were always helpful when had trouble paying and the process is so easy to complete and customer service are always easy to talk to for help Reviewed on: 16th May 2025

Reply from Great Western Credit Union Hi Amy Thanks for your kind words and continued trust in GWCU! We're really glad to hear that you've found the loan process straightforward and that our team has been supportive whenever you've needed a bit of extra help and that you’ve had such positive experiences with our customer service. We thank you for your feedback and your continued support! Best wishes Robin Response date: 19th May 2025

Very quick and easy, just waiting final approval whi...

Very quick and easy, just waiting final approval which seems to slow the process but it seems promising to be given a chance and build my credit Reviewed on: 15th May 2025

Reply from Great Western Credit Union Hi Elisha Thank you for taking the time to respond. We're delighted to hear that the process with GWCU has been as simple as it has. It's great to hear you're feeling so optimistic, and we're glad to be at the beginning of your journey in building your credit. We’d be thrilled to continue to assist you going forwards – if there’s more help you need, don’t hesitate to contact us. Best wishes Robin Response date: 19th May 2025

Fast easy application from star to finish

Fast easy application from star to finish Reviewed on: 15th May 2025

Reply from Great Western Credit Union Hi Sarah Thanks so much for leaving a review! It's great to hear how quick and simple you have found the application process, something we definitely aim to give our members. If there’s ever anything else we can help with currently or in the future please don’t hesitate to reach out. Thanks again Robin Response date: 21st May 2025

Fantastic, quick easy and took steps to verify affor...

Fantastic, quick easy and took steps to verify affordability Reviewed on: 15th May 2025

Reply from Great Western Credit Union Hi Jack! Thank you for leaving such a great review and for the feedback, it's great to know you found the process quick and easy. If you need any support in the future please don't hesitate to get in touch. Best wishes, Emily Response date: 16th May 2025

Been with great western for a long time now.

Been with great western for a long time now. I'm always recommended them to my friends. They have a great saving options and they are so good with there loans. Highly recommend and great customer service. Reviewed on: 14th May 2025

Reply from Great Western Credit Union Hi Tia, Thank you so much for your kind words and for being such a loyal member, it really means a lot that you recommend us to others. We’re so pleased to hear you’ve found value in our savings and loan options, and that our customer service has made a positive impression. If there’s ever anything else we can help with, please don’t hesitate to reach out. Best wishes, Emily Response date: 16th May 2025

It was easy process and good value

It was easy process and good value Reviewed on: 14th May 2025

Reply from Great Western Credit Union Hi Char Thanks for taking the time to give you feedback! We're so glad that you have found our services simple and that you have found value in our products. It's always our aim to make things straightforward and reassuring. We look forward to continuing to support you whenever you need us! Best wishes Robin Response date: 21st May 2025

Excellent ethos, service, and UI with the website.

Excellent ethos, service, and UI with the website. Simple process and reliable organisations. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Will, Thank you so much for your kind feedback. We're really pleased to hear that you've found the website easy to navigate and our service living up to expectations. It's especially rewarding to know our values resonate with you. Thanks again for taking the time to share your experience. Warm regards, Emily Response date: 16th May 2025

Vrr er ru good customer service

Very friendly always help me with my loans takes the right amount each fortnight which I can afford to pay back Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Angela, Thank you so much for your lovely feedback. We're really pleased to hear that your loan experience has been positive and that the repayments feel manageable for you. At Great Western Credit Union, we’re committed to offering fair, affordable credit that meets our members’ needs. Your kind words mean a lot to us, and we’re so glad we could support you. Warm regards, Emily Response date: 16th May 2025

10/10 100% recomment

Customer service is 10/10 they are honestly the best company and have helped me so much the past few months. Communication is great response timings are normally within a day and they provide alot of information. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Tania, Thank you so much for the glowing review and recommendation! We’re thrilled to hear how much we’ve been able to support you over the past few months. It’s great to know our communication and customer service have made a difference. We really appreciate your kind words and continued trust in us. Warm regards, Emily Response date: 16th May 2025

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