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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.9 (622 reviews)

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4.87

Based on 622 reviews, last reviewed 28th May 2025

5200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Always helpful. Always helpful. Reply to any issues promptly Reviewed on: 28th May 2025

Latest lowest rating:

1

Absolute joke, waited weeks for a response, rubbish... Absolute joke, waited weeks for a response, rubbish on evert level. I went elsewhere in the end after having my time wasted. Reviewed on: 27th May 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Loans reviews (622)

Review of the Great Western Credit Union, Loans:

Organised and efficient.

Straightforward. No problems at all. Reviewed on: 12th June 2020

So friendly and Helpful when applying and need answe...

So friendly and Helpful when applying and need answers to queries. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Ella, Thank you for the kind words! We're so pleased to hear you found our team friendly and helpful during the application process. We strive to always be there for our members when they need support. Warm regards, Emily Response date: 16th May 2025

Friendly and supportive Credit Union

Really helpful and supportive Credit UNion. They helped me get what I needed and have excellent systems Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Simon, Thank you for such a lovely review! We're so pleased to hear you found our team supportive and that we were able to help you get what you needed! Warm regards, Emily Response date: 16th May 2025

It's the personal approach that helps

After years of being stuck in a never ending cycle of debt, GWCU helped me when no other bank would. As a consequence of GWCU taking the time to listen to my circumstances and provide me with a consolation loan I am now, very nearly, completely debt free. Reviewed on: 4th May 2025

Reply from Great Western Credit Union Hi Helen, Thank you so much for sharing your story and leaving such a wonderful review! We're truly moved to hear how GWCU has helped you regain control of your finances. Taking the time to listen and understand our members' individual circumstances is a big part of how we support our members. We're so proud to be part of your journey toward financial freedom. Best wishes, Emily Response date: 16th May 2025

Very thoughtful and thorough in considering the reli...

Very thoughtful and thorough in considering the reliability of the Applicant;very helpful and clear instructions all throughout the process to receiving the offer Reviewed on: 2nd May 2025

Reply from Great Western Credit Union Hi Andrew, Thank you for this thoughtful review. We take care to assess every application fairly so it’s great to hear that has been your experience. We’re so glad you found the process helpful and clear. If you need any support with an application in the future please don't hesitate to get in touch. Best wishes, Emily Response date: 16th May 2025

My experience was very good, I need money ,because I...

My experience was very good, I need money ,because I had just moved into my house and they helped me and get to pay back the money little bit at a time without of to stress myself. Reviewed on: 27th April 2025

Reply from Great Western Credit Union Hi Latoya, Thank you for sharing your experience. We're really pleased we could support you during such an important time, moving into a new home can be a big step, and it's great to know we helped make things a little easier. Best wishes, Emily Response date: 16th May 2025

Great loan company, quick and easy to apply, no hidd...

Great loan company, quick and easy to apply, no hiddens charges. Reviewed on: 27th April 2025

Reply from Great Western Credit Union Hi CVB Thank you for taking the time to leave such positive feedback! We're really pleased to hear that the application process was smooth and hassle-free for you. It's also great to know you felt confident in the transparency of our services, as it’s essential that we provide trust and fairness for our members. If there’s ever anything else we can help with, please don’t hesitate to reach out. Best wishes Robin Response date: 20th May 2025

loan and deposit

excellent costomer service on calls and great online service and friendly on call center i even knows a maneger answer my calls and recognise my voice through phone calls. Reviewed on: 22nd April 2025

Reply from Great Western Credit Union Hi Nassir Thank you for leaving such a lovely review. We're so glad to hear that you've had a positive experience both over the phone and online. It's especially rewarding to know that you feel recognised and remembered - that personal connection is something we really value. We appreciate your support and look forward to continuing to assist you whenever you need us. Best wishes Robin Response date: 16th May 2025

Good on Service but Interest Rates could come down

Satisfied with service overall but, given their customer base are struggling to make ends meet, Credit Union interest rates on loans should be reduced over time to match reputable bank loans (respectable banks are charging around 6% 2025) Reviewed on: 21st April 2025

Great Western Credit is for everyone!

Great western credit have helped me and many people I know in our times of struggles. With the cost of living crisis still having its impact. They offer reasonable loans for everyday people. GWC also have a great customer service team, who are straight talking and overly helpful in any way they can be. Reviewed on: 18th April 2025

Reply from Great Western Credit Union Hi Chloe Thank you so much for your feedback! We're really grateful for your kind words and so pleased to hear that we've been able to support both you and others you know during challenging times. It's incredibly important to us to be accessible and fair, especially when so many are feeling the ongoing effects of the cost of living crisis. GWCU will always be there for you if you need us in the future. Best wishes Robin Response date: 16th May 2025

I have had loans & an easy saver account which I fin...

I have had loans & an easy saver account which I find very useful when trying to save for birthdays etc....loan repayments are manageable. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Lucy Thanks for the taking the time to send your feedback! We're delighted to hear that you've been able to use GWCU for both your loans and easy savers. We're also very happy to see that you have found loan repayments to be reasonable - as a Credit Union this is what we strive for. Thanks again for being a member and continuing to support GWCU! Best Wishes Robin Response date: 19th May 2025

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