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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.81 (1256 reviews)

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4.81

Based on 1,256 reviews, last reviewed 5th Mar 2026

4% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Quick response and helpful great communication Quick response and helpful great communication Reviewed on: 5th March 2026

Latest lowest rating:

2

Your site tells me to verify my email by submitting... Your site tells me to verify my email by submitting code.but you don't send code snd I have had several chats Reviewed on: 20th February 2026

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Loans reviews (1256)

Review of the Great Western Credit Union, Loans:

Brilliant service

Was so easy to apply really helped my out and so much easier paying 1 person back. Reviewed on: 22nd May 2025

Reply from Great Western Credit Union Hi Jasmine Thanks a lot for sharing your feedback! We're really pleased to hear the process worked well for you, making things more manageable as a result. It's great to know we've been able to make a positive difference when you needed it. We look forward to continuing to support you whenever you need us! Best wishes Robin Response date: 23rd May 2025

Not For Me

Have had loans in the past and paid in full no issues. They now do not loan to me at all. They work like a normal loan provider, credit checks etc however they take days getting back to you. Not really for local community, if they were they would understand not everyones credit file would be the same. When a loan is declined the email you get isnt friendly at all, listing out issues etc. Not happy with the service me or my husband get as members. Reviewed on: 20th May 2025

Reply from Great Western Credit Union Hi MunAkh Thank you for taking the time to leave your feedback, we’re really sorry to hear that your recent experience hasn’t met expectations. We understand how frustrating it can feel to be declined. While we aim to support as many of our members as possible, we do have a responsibility to lend in a way that’s fair and sustainable. This sometimes means making difficult decisions to avoid putting members at further financial risk, even if they’ve successfully borrowed before. We are continually working on our processes to ensure our members' receive the best experience possible and feedback like yours helps us to do better, we will review the tone of our decline email and pass this feedback along. Thank you again for sharing your experience. Best wishes, Emily Response date: 30th May 2025

Great Western Credit Union are a supportive and high...

Great Western Credit Union are a supportive and highly professional company. Reviewed on: 20th May 2025

Reply from Great Western Credit Union Hi Veronica Thank you for your kind words! We’re delighted to hear that you’ve felt well supported and that our team’s approach has been encouraging. We aim for the highest standards of professionalism, and are glad to see we've left a positive impression. Thanks again for your feedback, and we look forward to supporting you in the future! Warm regards Robin Response date: 23rd May 2025

Very helpful and professional

Very helpful and professional and there when I needed them. Would definitely recommend. Reviewed on: 20th May 2025

Reply from Great Western Credit Union Hi Stacey, Thank you so much for your kind review. We're really pleased to hear that our team was there for you when you needed support. Your recommendation means a lot to us, thank you for being part of GWCU! Best wishes, Emily Response date: 22nd May 2025

Absolutely lovely staff great service

Absolutely lovely staff great service Reviewed on: 19th May 2025

Reply from Great Western Credit Union Hi Patricia, Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our team, we’ll be sure to pass your lovely feedback on to them. Thanks for being a part of GWCU Best Wishes, Emily Response date: 22nd May 2025

Brilliant credit union.

Brilliant credit union. Help when you need it most Reviewed on: 19th May 2025

Reply from Great Western Credit Union Hi Christina, Thank you so much for your kind words! We're really glad we could be there for you when you needed support. It's a pleasure to have you as part of the GWCU community. Best wishes, Emily Response date: 22nd May 2025

Very good thanks I think everything good

Very good thanks I think everything good Reviewed on: 19th May 2025

Reply from Great Western Credit Union Hi Jerithan We really appreciate you taking the time to feedback! We're delighted that you have found your experience with GWCU to be enjoyable. We hope to continue to support you as and when you need us! Thanks again Robin Response date: 21st May 2025

Everyone been helpful and great loan rates

Everyone been helpful and great loan rates Reviewed on: 19th May 2025

Reply from Great Western Credit Union Hi Sophie We really appreciate your encouraging feedback! We're thrilled to hear how helpful you have found us; something we really strive for in our customer service. We're also really happy that you've found our loan rates so reasonable. Thanks once again for your support, and we hope to continue to help in the future. Best wishes Robin Response date: 20th May 2025

Very reasonable rates and affordable choices.

Very reasonable rates and affordable choices. Customer service are excellent too. Definitely recommend GWCU. Reviewed on: 18th May 2025

Reply from Great Western Credit Union Hi James Thank you for taking the time to leave such a positive review! We aim to provide competitive rates and accessible choices for everyone, and it's great to hear this is the case as corroborated by one of our members. It's also extremely gratifying to know that you've had such great experiences with customer service, something that we take pride in at Great Western Credit Union. Thanks for your continued support and if you need any support in the future please don't hesitate to get in touch. Best wishes Robin Response date: 20th May 2025

Great from start to finish

Great from start to finish. The whole process is super easy Reviewed on: 16th May 2025

Reply from Great Western Credit Union Hi Thank you so much for your kind words! We're so pleased to hear how clear and simple you have found using our services. It's something we really set out to achieve in order to give our members the smoothest interaction with GWCU possible. If there’s ever anything else we can help with, please don’t hesitate to reach out. Best wishes Robin Response date: 21st May 2025

Very good service banking made easier

Very good service banking made easier Reviewed on: 16th May 2025

Reply from Great Western Credit Union Hi Fiona It's so great to hear your feedback! We always aim for straightforward processes at Great Western Credit Union, so we're very pleased to see you have found using our services smooth and simple. We look forward to continuing to support you in the future! Best wishes Robin Response date: 20th May 2025

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