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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.76 (297 reviews)

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4.64

Based on 297 reviews, last reviewed 15th Dec 2025

32% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

2 star

Latest highest rating:

5

The process was easy and swift. The process was easy and swift. This is my first time and am just a new member Reviewed on: 15th December 2025

Latest lowest rating:

1

Very complicated and convoluted to set up. Very complicated and convoluted to set up. Reviewed on: 17th November 2025

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (297)

Review of the Great Western Credit Union, Savings:

Great personal service, infrastructure needed

Great personal service, however their infrastructure for groups and organisations needs improving. Reviewed on: 15th July 2024

Reply from Great Western Credit Union Hi Daniel, Thank you so much for taking the time to share your thoughts with us, we are delighted you think our personal service is great. We truly appreciate your feedback, as it helps us improve our services. If you have any further insights or questions, feel free to reach out to us on 0117 924 7309 (Monday to Friday, 8am to 4pm, excluding bank holidays). Alternatively, you can drop us an email at [email protected], we’ll be more than happy to discuss this in more detail. Best regards, Monica Response date: 14th August 2024

Simple to open an account which helps others.

Simple to open an account. Easy to access my account. Rates are competitive and I know I will be helping others. Reviewed on: 27th October 2025

Reply from Great Western Credit Union Hi Chris, We're glad you found the process to be simple and easy, it makes a real difference knowing your money helps others too. Thanks for choosing us, Best wishes, Emily Response date: 11th November 2025

Easy process to gain membership.

Easy process to gain membership. Logical steps. Reviewed on: 18th October 2025

Reply from Great Western Credit Union Hi Catherine, Thank you for taking the time to leave such great feedback. We're glad you found our application process to be easy to follow. Best wishes, Emily Response date: 22nd October 2025

opening a fixed rate saver 2025

I wanted to open a fixed rate saver on the opening day of the 2025 launch. The member portal was not clear on how to do so, and the Gwen chat bot simply told me to follow the same steps I had been through. I rang the helpline and a very kind lady called Katrina listened to my frustrations and made an arrangement to call me back with a result of her investigation. Within ten minutes I had an email saying she had checked in with the technical team and they had renamed a button to make it more obvious that the application could be started here. I clicked through the application button and filled out the relevant boxes and had confirmation of a successful application with a reference number. All my personal information already held auto-populated the application which saved a great deal of time , giving me the opportunity to amend the details .Thank you to the helpline and the technical team for such a swift and practical response to my frustrations. Reviewed on: 17th October 2025

Reply from Great Western Credit Union Hi Wherry, Thank you so much for your thoughtful review. We’re sorry the process wasn’t clear at first, and really appreciate you raising your concerns. We’re so glad our brilliant Member Engagement team were able to get to the bottom of it and that your application went smoothly in the end. We’re always looking to improve, and your feedback has been genuinely valuable, thank you again. Best wishes, Emily Response date: 22nd October 2025

No receipts for money paid in

Did not receive receipts for money paid in when it was local, apparently only 1/10th was paid in, have not been able to pay in since it moved, have a pile of cash waiting to be paid in. Reviewed on: 28th August 2025

Reply from Great Western Credit Union Hi N T, Thanks for taking the time to leave a review. We’re really sorry to hear about the difficulties you’ve had with payments. We’d love the chance to look into this and help get things sorted. Please do get in touch with us so we can understand what’s happened and find the best way to support you. You can call us on 0117 924 7309 between 10am and 2pm, Monday to Friday, or email us anytime at [email protected] and we’ll aim to respond between 9am and 4pm, Monday to Friday. We’re here to help. Best wishes, Emily Response date: 29th August 2025

Good experience and excellent services

Good experience and excellent services Reviewed on: 28th August 2025

Reply from Great Western Credit Union Hi Nonkululeko Thank you for your kind words! We're delighted to hear that the process with GWCU has been as good as it has. Best wishes Robin Response date: 2nd September 2025

The Easy to navigate and apply

The process of applying for products and services is really easy, simple and straight forward. Reviewed on: 28th August 2025

Reply from Great Western Credit Union Hi Chris Thank you for sharing your experience with GWCU! We're delighted to see that you have found our services accessible and uncomplicated. If you need any help in the future, please get in touch! Warm regards Robin Response date: 2nd September 2025

only just starting or sign up with the union.

only just starting or sign up with the union. Reviewed on: 22nd August 2025

Very impressed with the quality and prompt response...

Very impressed with the quality and prompt response to any questions or queries excellent service Reviewed on: 31st July 2025

Reply from Great Western Credit Union Hi Pete We are very grateful for your response! It's great to hear that our service was efficient and accurate, something we always aim for at GWCU! If you have any more questions, please get in touch. Many thanks Robin Response date: 14th August 2025

Good to know that my savings are being put to good u...

Good to know that my savings are being put to good use in the community. Reviewed on: 11th July 2025

Reply from Great Western Credit Union Hi Dave Thank you for your review! We strive to serve our community as much as possible, so it is great to see members like you with a like-minded approach. Thanks again for your continued support and if you need any support in the future please don't hesitate to get in touch! Regards Robin Response date: 11th August 2025

I started saving with a credit union over 20 years ago.

I started saving with a credit union over 20 years ago. In those days I took my money to a meeting room to pay in weekly. I started when I became a lone parent and had very little income other than benefits. They helped me to start saving even though I had very little disposable income. It helped me to buy presents, with Christmas and also with some unexpected bills. They have been my longest saving partner. Reviewed on: 11th July 2025

Reply from Great Western Credit Union Hi Jules We're so thankful for your kind words and for being a faithful member of GWCU for so many years. It's great to hear your credit union story, and that it has helped you on your 20-year saving journey. We always want to be there where people need us most, so when unexpected bills or holidays come up, we are so glad we could help. Thank you for supporting GWCU - if there's anything we can do for you in the future please, don't hesitate to get in touch! Warm regards Robin Response date: 11th August 2025

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