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Halifax: Current account reviews

Name: Current account
Rating: 4.2 (931 reviews)

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4.15

Based on 931 reviews, last reviewed 22nd Apr 2025

2300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Super quick and really helpful! “Super quick and really helpful!” Reviewed on: 22nd April 2025

Latest lowest rating:

1

Very rude aggressive customer service Spoke to customer service this morning regarding suspicious activity on my account, very rude and unprofessional and uninterested, I didn’t get the he... Read more Reviewed on: 30th March 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Current account reviews (931)

Review of the Halifax, Current account:

Appalling

I have never dealt with such an appalling financial company. The staff are growing increasingly rude, inconsiderate and inefficient. Threatening, intimidating and lying on the phone. Complaints ignored for months & months on end. No responsibility or accountability. Currently closing 3 current accounts, 3 savings accounts, 1 ISA and 1 credit card due to the disgusting way in which the staff behave and management ignore. Reviewed on: 20th March 2021

Very helpful and informative customer service when I...

Very helpful and informative customer service when I had an issue with an overpayment to a company Reviewed on: 26th February 2025

They’ve not lost my money or anything

I’ve used this bank for as long as I can remember and never had any major issues. Reviewed on: 26th February 2025

Zero Complaints!

Never had an issue with Halifax, and when I have queries I get through to someone instantly - when I was expecting financial hardship they were happy to help as best as possible. I've chosen to stay with Halifax. Reviewed on: 26th February 2025

Great bank Halifax

Halifax provides cash back and reward offers. Great and helpful team providing quick response Reviewed on: 24th February 2025

No support for vulnerable customers

They closed my bank account without informing me or giving me any notice. I understand they have the right to do that but they are withholding our funds & yet demanding we pay our mortgage which is also held with them. I have already told them I have having the worst time with my health and the stress of trying to get it resolved has caused my physical and mental health to deteriorate. They’ve made no effort to understand what I am going through of what I need for support. Treated like criminals when we haven’t even done anything wrong! They simply do not care about their vulnerable customers and do not want to investigate anything properly and fairly. They have broken three parts of their own terms and conditions so just shows what a waste of time they are. Reviewed on: 12th February 2025

Reliable but lacking competitive edge

Current account is readily accessible using the Halifax app which is easy to use and transact with. However, pitiful interest rate and bank does not reward loyal customers. Products do not seem competitive or innovative. Reviewed on: 6th February 2025

Good current account offering with perks

Good current account offering and pays a good bonus of £5 per month. Slick and seamless. Does what it needs to do with a fantastic app showing many different features. Reviewed on: 5th February 2025

I love Halifax the best bank, costumer service it i...

I love Halifax the best bank, costumer service it is very great Reviewed on: 13th January 2025

Halifax app

Setting up the current account was quite a long process, I believe now you can just do it via the app but when I set up my account it was difficult. The app is so much easier to use when finding out details about my current account, very user friendly. Reviewed on: 10th December 2024

I can’t bank with the enemy!

I was a new customer and had a monthly account fee! Due to managing hospitalisations and other difficulties i hadn’t been able to pay the account fee on e month! I hadn’t even realised it had happened as I was preoccupied with other stresses! They report payments as missed after 35 days! I bought the account back up to date after 42 days (1 week). I then received a missed payment on my credit file! Had no idea this was even possible and wrote to Halifax to explain my situation and that it was a mistake and wouldn’t happen again! I explained I’d had a very tough year and had worked hard to ensure my credit file remained clean as I was trying to get out of social housing ! I asked as a will if good gesture if they would consider removing this! And they said very bluntly NO! I immediately left and closed my account! I can’t bank with the enemy! Reviewed on: 29th October 2024

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