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Halifax: Current account reviews

View other Halifax products
4.14
Based on 939 reviews, last reviewed 5th Sep 2025
67% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
59%
See only 4 star reviews
23%
See only 3 star reviews
6%
See only 2 star reviews
3%
See only 1 star reviews
9%

Latest highest rating:

5

5star customer care Online and in store their team are always helpful and polite I have an autistic child and they are amazing with him when he feels dysregulated Reviewed on: 5th September 2025
Emma D's avatar
Emma D

Latest lowest rating:

1

Closure of my Accounts I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different... Read more Reviewed on: 14th June 2025
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Rizq
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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (939)

Don't get a Halifax mortgage

1
My partner and I had a mortgage with the Halifax until one day, 12 weeks ago, our 13 year old daughter came home from school and couldn’t get into the house, the locks had been changed, and our dog had been taken. We had no idea this was happening to us. Upon calling Halifax we were advised we had been underpaying on our monthly payments (we paid by internet banking) slightly due to a rate change (which they’d failed to advise us of). Cutting a very long, stressful 12 week story short, we had to redeem the full outstanding mortgage of approx £190k to get our home back. We couldn’t just clear the arrears, it had to be the full loan amount. We offered £50k, which they refused. We have been fortunate enough to be able to clear the full amount and get our property back. They are far from helpful, have caused us so much stress and upset, even down to the very last day when we cleared the mortgage in full, they expected us to wait another 72 hours before checking for receipt of the funds that had been paid by CHAPS. After a very tense phone call they finally confirmed receipt. We have just received a invoice breakdown of “costs” that were added to our outstanding balance. We have been charged £260 for the pleasure of a dog handler, that took our 8 month old puppy from our home, and only had him for 4 hours. He was so traumatised that he is now petrified of bald men! I can only say avoid at all costs, the weight has been lifted off of our shoulders knowing we do not have to have any more contact with such a farce of a company. Reviewed on: 26th June 2019
Kenny's avatar
Kenny

Great bank

5
Great bank can not fault it always had good things to say about it Reviewed on: 25th June 2019
Craig Taylor's avatar
Craig Taylor

satisfied

4
i have been with the halifax for more than 40 years and have had continued good service and value from them Reviewed on: 22nd June 2019
Terence Mealing's avatar
Terence Mealing

Unhelpfull

1
As soon as I can get out from financial difficulties I will change bank. I've contact them to ask help to can cover my other borrowing and i couldn't be helped at all. I mention that always I had a good statement and I had half year ago another loan and I covered in full after few months. So... everybody can have diffixulties, but unfortunately they were unable yo help. Thanks anyway Reviewed on: 14th June 2019
Alexandra Popa's avatar
Alexandra Popa

I had my account for years

5
I have been with the halifax since 1980 and have always been happy with their services , i feel they have time and interest in their clients and it makes me feel comfortable to be a member Reviewed on: 9th June 2019
Terence Mealing's avatar
Terence Mealing

Trusted , reliable bank

4
I have been with Halifax since I was 16 I'm now 40 have never had problems, would recommend savings account is also good with a good interest rate Reviewed on: 9th June 2019
Jeanette Leighton's avatar
Jeanette Leighton

Easy

4
They text you with any concerns. If you are going over drawn they let you know. Overdraft easy to sort out! Reviewed on: 8th June 2019
Felicity Kelly's avatar
Felicity Kelly

Great customer service

5
Have banked with the halifax for 20 years. The ease of getting anything sorted is superb. I bank online and the app is so easy to use, if I do need to ring for anything the call centre sort out queries in next to no time. The members of staff in my local branch are the best, always there to help with a smile. Reviewed on: 27th May 2019
Michelle Roberts's avatar
Michelle Roberts

Great customer service

5
I have always found that the in branch service is of high standard. The products available reflect my lifestyle and there are always offers and initiatives to save money. These offers are aimed at their existing customers. Reviewed on: 7th May 2019
Julie Winward's avatar
Julie Winward

disgusting service

1
years ago somebody at Halifax made a mistake which left me and my son without house insurance since my husband passed away. I was on the phone for over two and a half hours being redirected between 8 members of staff who refused to help me. then I was put through to 'customer services' in the Advantage Reward Account team who accosted me with zero sensitivity as if It's my fault that I didn't check to see if their staff had messed up. disgusting. Reviewed on: 27th April 2019
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anon

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