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Halifax: Current account reviews

Name: Current account
Rating: 4.19 (939 reviews)

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4.14

Based on 939 reviews, last reviewed 5th Sep 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

5

5star customer care Online and in store their team are always helpful and polite I have an autistic child and they are amazing with him when he feels dysregulated Reviewed on: 5th September 2025

Latest lowest rating:

1

Closure of my Accounts I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different... Read more Reviewed on: 14th June 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (939)

Great customer experience

The staff at Halifax branches are generally great. The company has put a great deal of effort to achieve this. Even though they try to run a streamlined operation and now move towards automated deposits there always is a staff member on hand to assist. I am making it my main account because of this customer service ethos. Reviewed on: 16th November 2019

Fantastic bank

Always there to help and sort out any problems I have Reviewed on: 14th November 2019

High standard of service

I have been a Halifax customer for many years and I have several different accounts with them. Reviewed on: 8th November 2019

Customer for 15 years

15 years ago my grandad opened up an account for me with the Halifax and I've been with them ever since. I don't know any other bank that helps their customers more then Halifax. They have been there for me when I've needed them and supported me. Their customer service is excellent and always so friendly. I love Halifax and I have opened ISA'S for my kids so we can continue to use Halifax in the future. Reviewed on: 5th November 2019

Halifax - a personal view

A listening and caring bank that has opening times to suit the needs of most Reviewed on: 5th November 2019

Con Artist

Their customer and complaints procedures absolutely appalling, let alone their monthly bank charges which again is a con. Utterly pathetic Reviewed on: 11th October 2019

Honest banking

I’ve been a Halifax customer for 7 years now. I have had the best customer service with this bank. Reviewed on: 15th September 2019

I recommend the halifax

I had my account for years and never had a problem regarding my current account, a good company Reviewed on: 31st August 2019

Frozen Account and Useless Uncaring and Incompetent Customer Services

So my appalling and stressful experience with the Halifax continues. We are now at the stage where I can not undertake any transactions within my accounts, e.g transferring funds. I am being treated like a common criminal who is money laundering rather that a loyal customer of 30+ yrs. When I asked the Customer Services team what was I suppose to do this weekend as they have literally taken away every bit of service to me as the supposed customer, there response NOT OUR PROBLEM. Even though I am unable to transfer the account, trust me in sheer desperation I tried, I told them exactly what I actually thought of them, after four months of pure hell this was the final straw. I am living on my own, there is no one who I can turn to in order to have any cash flow to keep me going so what am I suppose to do. Is this the right behaviour, it shows that there is a total lack of empathy from the Halifax towards their customers and interestingly enough their behaviour towards me as a customer has deteriorated since I moved my mortgage to another provider. Reviewed on: 20th July 2019

Treat Loyal Customers Like Dirt Under The Umbrella of Security and Poor Customer Service a Speciality

Since March 2019 the Halifax Fraud team put an embargo on my card and did not inform me of this. On calling them I was told that the issue lay with Visa Debit and not the Halifax, I thought that was the end of the matter. However they placed an embargo on my current account card. So since March I have been unable to undertake any online transactions and have been continually embarrassed in stores when my card has bounced or been refused. I am trying to set up a small business and I can not make any payments to suppliers/vendors due to the way I am being treated by the Halifax and it gets worse. I have made THREE complaints to which I get a standard letter telling me how wonderful the Halifax are as a bank and that my complaint has not been upheld - NO SOLUTION. The letter is a basic template and shows no empathy towards their customers. Tonight I call their Customer Services, kept on hold and land up back with the Fraud team who then INTERROGATED me on my spending. Is this any of their business - why do I need to justify this. After over 60 minutes on the phone going around in circles, I ask how much longer and are we finished as I had an appointment to go to. I get a short and snappy response about her doing her job Well I have a life to get on with, as well as business venture and I do not have the time to be treated like dirt by my so called bank Reviewed on: 3rd July 2019

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