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Halifax: Current account reviews

Name: Current account
Rating: 4.27 (987 reviews)

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4.27

Based on 987 reviews, last reviewed 6th Jul 2026

61% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

5

I have been with Halifax for years now and never had... I have been with Halifax for years now and never had any issues. Reviewed on: 6th July 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (987)

The staff are in a league of their own

The staff in my branch are always so attentive friendly. They're a crazy bunch, always smiling and happy to have a laugh with you. It actually makes me enjoy the experience of paying my bills!!! top marks from me. Reviewed on: 7th January 2016

Good straight forward account with no complications

Needed a 2nd account to help sort outr some switching issues, Halifax current account set up and working in just a couple of days and I was able to resolve all my issues. No frills and no charges as long as you keep in the black! Reviewed on: 24th December 2015

Ok

Their in-store customer service is better than most of the other banks I have been with. However their mobile customer service is absolutely terrible and lets them down a lot. Reviewed on: 24th December 2015

Good

When I moved to Halifax I got a substantial transfer cash back package, free mobile and travel insurance. I also think that they are much easier to contact personally than other banks Reviewed on: 24th December 2015

Helpful and competitive

Having left one job for another I decided to sort out my banking situation which I felt was not offering me the best value for my money. Moving to Halifax gained me a substantial transfer cash back package, free mobile and travel insurance and is far easier than my previous bank to contact and speak to someone personally if the need arises. All in all a very moneysmart move for me I think! Reviewed on: 24th December 2015

Brilliant Customer Service!

I've held a current account with Halifax for approximately 10 years and in that time the only problems I have had were my card getting swallowed by an ATM and some attempted fraudulent activity on my account. A quick phonecall to Halifax sorted both problems promptly. The phone was always answered promptly and the customer service advisers were always friendly and a pleasure to talk to and on both counts everything was sorted within 10 minutes (replacement cards both times) and my replacement cards arrived within 3 working days. Above all, I am very pleased with what Halifax offers me as a customer and I have found their customer service second to none. Reviewed on: 24th December 2015

Excellent account

Have had my account now for 6 years and it's brilliant and the fact I can access it online and swap money from it to my savings without the hassle of going to a branch makes life so much easier Reviewed on: 24th December 2015

Easy from start to finish

Several months ago I created an easy cash current account online with Halifax. I was able to apply for the account online and have it approved all on the same day! I received my details not long after and was able to start using the account, which was easy to use. I particularly like the feature on the online banking where it tells you which payments you have pending to that card. Reviewed on: 24th December 2015

Pretty good.

Changed to halifax based on the £5 reward scheme which is better than most free current accounts offer. The app is nice and works well enough, the website does what you want it to, and staff in branch have been very helpful thus far. Reviewed on: 14th December 2015

no hassle bank account

Simple easy online access to my account, can get through to the call centres easily and every staff ive encountered have always been polite and helpful, only downfall is the £1 a day charge for being in your overdraft. Reviewed on: 21st November 2015

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