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Halifax: Current account reviews

Name: Current account
Rating: 4.26 (982 reviews)

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4.26

Based on 982 reviews, last reviewed 24th Apr 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

5

Very good, easy to use, helpful and quick at respond... Very good, easy to use, helpful and quick at responding Reviewed on: 22nd April 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (982)

decent enough incentive now, no complaints

Halifax now give you a fiver a month for having a current account with them. Initially this was only given if you got paid over £1000 (or was it £1500?) a month, which i thought was a bit unfair as the people that would appreciate it the most wouldn't receive it. However now the pay in limit is less. They also offers with various companies if you use your card i.e 10% cashback if you use your card at Nandos, Morrisons, Argos etc. Reviewed on: 9th August 2015

Awful!

Awful customer service from my local branch, they are very rude and even if the queue is short you are waiting forever to be served. I had problems with my bank account and they were very unhelpful. I changed to Barclays straight away and have never looked back! Reviewed on: 9th August 2015

Decent

I bellied that halifax is a decent bank, with plenty of incentives for banking with them. There online banking is trustworthy. Reviewed on: 9th August 2015

Still a great card...

This card used to be one of the best available. Lots of competition means lots of great card cards are now on the market, but this card remains good due to the customer service on offer Reviewed on: 23rd June 2015

Not very rewarding for 20 years loyalty

I have been a member of the Halifax bank since my mother signed me up to a child account and I never really looked at it until now. It has been around 20 years I have been with the Halifax and I have had no rewards or special rates to make me stay. In short, I have now left the bank because the customer helplines were also busy, staff in the bank were not very helpful and generally they didn't seem bothered at all. Reviewed on: 28th April 2015

Great

I love that still being at school I am allowed my own card and pin so I feel safer Reviewed on: 28th April 2015

Halifax current account has allways severd me well

I have always been happy with my Halifax current account and have always found the staff extremely helpful and competent. face to face visits to the bank are always met with friendly helpful staff and when I have a problem that I try to resolve by telephone they are also sorted out prompt with equally helpful friendly staff. I have no reason to change my account as I am 100 per cent satisfied with the treatment I receive from my bank. Reviewed on: 27th April 2015

Satisfied

I've been a customer with the halifax for more years than I care to remember, in that time I have experienced both side of their customer service from the shockingly bad to they couldn't have been more helpful. Most of the bad service I've had has been over the phone, they clearly don't care about what ever you've phoned up about where as the counter staff in the branches do every thing in their power to sort out any problems you might have. Many go above and beyond to sort things out for you. On the whole I have been satisfied with the customer service I have received from this bank. I have a current account, credit card, savings account, e-saver account. Reviewed on: 27th April 2015

amazing experience

I have recently switched my account to halifax and service I have received was outstanding. Every direct debit and credit moved to my new account in 7 days as promised without any problem and I was welcomed with £125. On top I get £5 a month for my credit...not too bad Reviewed on: 24th April 2015

NoBad

I've had this bank account for amny years now and have found staff to be very friendly both counter staff and telephone banking. This account allow an overdraft, however, the rates are not very competative compared to other high street banks. Reviewed on: 24th April 2015

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