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Halifax: Current account reviews

Name: Current account
Rating: 4.27 (987 reviews)

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4.27

Based on 987 reviews, last reviewed 6th Jul 2026

61% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

5

I have been with Halifax for years now and never had... I have been with Halifax for years now and never had any issues. Reviewed on: 6th July 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (987)

Pleasant staff and straightforward to open an account

Having only recently opened an account with Halifax, I have to say the process was easy and pain-free. I was offered the chance to attend a meeting at a time of my choosing, where a quick credit check was run and my personal identity documents checked. All staff were very pleasant an eager to help. My new account was available to me immediately with online access from the get-go. My card arrived within a few days by post. The online banking website is not the prettiest or the easiest to navigate (although this may be to my lack of familiarity with it). I like that you can change the name of your bank account online to something more personal in order to help distinguish it from other account. Overall, I have had nothing but great customer service from this bank, where the staff always appear to have a friendly and happy manner. Reviewed on: 18th August 2015

Unhelpful

I opened an account and was happy until my account went overdrawn due to bank charges.I was not working at this time so therefore rang to see if I could pay in instalments as I could not afford to lose all my money from my benefit as i had children.They were very rude and would not help me at all.I was left with no alternative but to open a new account elsewhere.I would never recommend this bank if you get any financial difficulties,They will not help you one bit. Reviewed on: 16th August 2015

Opening a joint current account.

Having already had a Current Account with Halifax for many years with no problems, my partner and I decided it time to open a joint account with the bank. Choosing to open a joint account with Halifax was a great choice. The meeting was quick and straightforward as the advisor was very helpful and informative. The account was available as soon as the meeting finished and the advisor helped set-up online access for my partner. The cards then arrived within a few days. Overall, a great service. Reviewed on: 10th August 2015

Brilliant customer service

I have been with Halifax for a very long time. When I visit the branch the staff are really welcoming and very helpful. They are very kind and they listen to what I have to say. They are very informative and they help me to make the right choices. Reviewed on: 10th August 2015

My experience with Halifax.

I have been with Halifax for a long time and the experience with them has good and they are always helpful and take their time to make sure you understand everything. Reviewed on: 10th August 2015

decent enough incentive now, no complaints

Halifax now give you a fiver a month for having a current account with them. Initially this was only given if you got paid over £1000 (or was it £1500?) a month, which i thought was a bit unfair as the people that would appreciate it the most wouldn't receive it. However now the pay in limit is less. They also offers with various companies if you use your card i.e 10% cashback if you use your card at Nandos, Morrisons, Argos etc. Reviewed on: 9th August 2015

Awful!

Awful customer service from my local branch, they are very rude and even if the queue is short you are waiting forever to be served. I had problems with my bank account and they were very unhelpful. I changed to Barclays straight away and have never looked back! Reviewed on: 9th August 2015

Decent

I bellied that halifax is a decent bank, with plenty of incentives for banking with them. There online banking is trustworthy. Reviewed on: 9th August 2015

Still a great card...

This card used to be one of the best available. Lots of competition means lots of great card cards are now on the market, but this card remains good due to the customer service on offer Reviewed on: 23rd June 2015

Not very rewarding for 20 years loyalty

I have been a member of the Halifax bank since my mother signed me up to a child account and I never really looked at it until now. It has been around 20 years I have been with the Halifax and I have had no rewards or special rates to make me stay. In short, I have now left the bank because the customer helplines were also busy, staff in the bank were not very helpful and generally they didn't seem bothered at all. Reviewed on: 28th April 2015

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