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Halifax: Current account reviews

Name: Current account
Rating: 4.19 (937 reviews)

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4.12

Based on 937 reviews, last reviewed 20th Jun 2025

7% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Helped for few month when my account was overdrawn,... Helped for few month when my account was overdrawn, stopped the interest rates until I get back on my feet. Easy to use App and friendly staff at Scun... Read more Reviewed on: 20th June 2025

Latest lowest rating:

1

Closure of my Accounts I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different... Read more Reviewed on: 14th June 2025

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Halifax Current account reviews (937)

Current

No problems with account, good customer service Reviewed on: 11th December 2017

Excellent service and always helpful

When iv had problems its so easy to get help and have my issues resolved Reviewed on: 11th December 2017

Awful. Quit this bank due to dreadful service and general incompetence, and they even managed to mess up the leaving process

The ultimate problem was that they made it impossible to make payments over internet banking... i gave them 3 months to sort this out - 3 months!! Spent literally hours on the phone to them... and nothing. Takes an age to get a phonecall answered and when they eventually answer, it sounds like a bunch of work experience kids on the phones. The 'complaints department' and especially the 'complaints managers' are the worst of the lot, by some way - inability to answer questions, inability to even listen really, repeated unfulfilled promises of callbacks, just all-round incompetence. Wouldn't recommend them to anyone. Reviewed on: 10th December 2017

Getting a mortgage when your 55

My husband and I were extremely apprehensive about getting a mortgage for the first time at our age. Lyndsey at the Halifax could not have made the process easier, she treated us like people not numbers, explained things very carefully and listened to my husbands boring stories of his train sets lol. It was so easy I wonder why didn't do it before. She even heed us transfer our account from another Building Society, who were awful even though we had banked with them for 27 years they refused us a mortgage. The Halifax is filled with people who go out of their way to help their customers Reviewed on: 25th November 2017

Terrible!

Have been with Halifax for several years without issue - Earlier this year became the victim of my card being skimmed and lost several hundreds of pounds. The 'help' and 'advice' from customer service was appalling and it took almost two months of almost daily phone calls and letters from me before the matter was settled. Nobody seemed to care or want to take any responsibility. As such have closed my current account, credit card and numerous savings accounts and will never use the bank again! Reviewed on: 24th November 2017

Friendly staff, good perks

Very easy to open this account online and very happy with the extras on account such as travel insurance and break down cover. Branch staff are always friendly and helpful Reviewed on: 22nd November 2017

Does what it must

Easy to use. I'm still getting rewards and it's handy to get the deals on the current account to save money. Much better than other banks. Reviewed on: 21st November 2017

A very well administered operation

There online and branch services are very well designed and make managing of personal finance very easy. Reviewed on: 21st November 2017

Current Account

Does everything I need it to with minimal fuss. Reviewed on: 20th November 2017

Inadequate security

I'm been a Halifax customer for some time, but in the last year I've noticed significant security issues with their banking offering and would strongly recommend using other providers. - I had a significant amount of money taken from my account via a number of transactions in under 24 hours which they failed to alert me to / check if it was fraud (it was). In the same period a loan was also opened, again, at no point did they contract me to check my ID or check it was not fraud. - Incorrectly sent out new card and pin numbers which I did not request - Sent new bank card to the wrong address (an old one which I'd changed months ago with them). - Failed to update my phone number when I changed phones, resulting in an old number still being incorrectly sent my balances, payments etc. Their systems are a not adequate for protecting peoples money or savings. Reviewed on: 20th November 2017

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