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Halifax: Current account reviews

Name: Current account
Rating: 4.19 (939 reviews)

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4.14

Based on 939 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

5

5star customer care Online and in store their team are always helpful and polite I have an autistic child and they are amazing with him when he feels dysregulated Reviewed on: 5th September 2025

Latest lowest rating:

1

Closure of my Accounts I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different... Read more Reviewed on: 14th June 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (939)

Loyalty Is Not Rewarded

I always thought loyalty should be rewarded but with the Halifax, it doesn't appear so. I've been a customer for over 20 years but never once receive bonus interest rates etc. Instead they continually send letters stating interest rates on certain accounts are falling. I wouldn't recommend Halifax for much. Reviewed on: 18th December 2016

excellent customer service

always helpful and go the extra mile Reviewed on: 18th December 2016

Decent free accounting

Decent free account, with attentive staff at my local branch who ensure my accounts and products are up to date. Interest rate on credit balance is not brilliant, but I do not pay a fee for my banking. Reviewed on: 1st December 2016

Easy to use on-line banking

I like my Halifax Current Account as I use on-line banking and I find their website very user-friendly. I can do all of the banking that I need fast and efficiently. Reviewed on: 30th November 2016

it has been good so far

have had a much bette rexperience with Halifax than previous bank I was with, using the app is easy and simple, and haven't had any bad experiences Reviewed on: 29th November 2016

Prepared for banking with Halifax

Been with Halifax for several years without any problems and get a monthly monetary reward for banking with them Reviewed on: 29th November 2016

Good interest and swift

£5 a month interest if you pay in £1000 and pay out a couple of direct debits - which is a good rate. Service has always been fine, and no problems with payments. Reviewed on: 29th November 2016

Disappointingly varied service

At my local Halifax branch the service and knowledge of staff varies from zilch to 100%, making asking for only knowledgable staff by name the only way to guarantee the correct information is given Reviewed on: 29th November 2016

Halifax have the best app by a long way

The app just works; it is reliable and relatively easy to navigate. Adding new payees is quite straightforward too. Reviewed on: 22nd November 2016

Terrible customer service

Two months ago I moved address and a few days later Halifax sent me a text to say my credit card would expire shortly after and to use my new card. I did not request a new card and the expiration date on my current card was years away so confused I phoned Halifax, only to find they had sent out a contactless card to my old address without telling me they would do so. I phone Halifax and got the card cancelled, then had to go to the hassle of completing a change of address form and wasting time to go to the post office as they do not accept emails for some reason, even if it is a signed letter scanned into an email. I then phoned back and asked for my card to be resent, which they said was fine. After 10 days I still didn't have my card so phoned back again. The guy working for Halifax didn't seem to have a clue. He just said, "if you ordered the card 10 days ago you should have it sometime next week.." Then I said can you be more specific or even tell me the day I called up to order it. He just said he wasn't sure but "it looks like it had been ordered about 10 days ago so sometime next week". I then waited another 7 days and still didn't have a card so phoned up again and was told they had sent the card to the wrong address again. After I had changed the addresss and phoned up to get the card sent out, and confirmed the new address with them they still sent the card to the wrong address. This third guy I spoke to as well was very cagey about what happened and kept saying there had been a mix up and "the card had been sent back" and only after I pushed him for a clear answer did he admit they had sent it to the wrong address twice. This is just one in a long line of mess ups Halifax have made regarding my account. I can forgive someone making a mistake however the poor customer service and deception of the staff, who were clearly trying to cover up a mistake, is unacceptable. I have recently opened an account with Santander. Reviewed on: 22nd November 2016

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