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Halifax: Current account reviews

Name: Current account
Rating: 4.19 (937 reviews)

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4.12

Based on 937 reviews, last reviewed 20th Jun 2025

7% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Helped for few month when my account was overdrawn,... Helped for few month when my account was overdrawn, stopped the interest rates until I get back on my feet. Easy to use App and friendly staff at Scun... Read more Reviewed on: 20th June 2025

Latest lowest rating:

1

Closure of my Accounts I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different... Read more Reviewed on: 14th June 2025

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Halifax Current account reviews (937)

Decent free accounting

Decent free account, with attentive staff at my local branch who ensure my accounts and products are up to date. Interest rate on credit balance is not brilliant, but I do not pay a fee for my banking. Reviewed on: 1st December 2016

Easy to use on-line banking

I like my Halifax Current Account as I use on-line banking and I find their website very user-friendly. I can do all of the banking that I need fast and efficiently. Reviewed on: 30th November 2016

it has been good so far

have had a much bette rexperience with Halifax than previous bank I was with, using the app is easy and simple, and haven't had any bad experiences Reviewed on: 29th November 2016

Prepared for banking with Halifax

Been with Halifax for several years without any problems and get a monthly monetary reward for banking with them Reviewed on: 29th November 2016

Good interest and swift

£5 a month interest if you pay in £1000 and pay out a couple of direct debits - which is a good rate. Service has always been fine, and no problems with payments. Reviewed on: 29th November 2016

Disappointingly varied service

At my local Halifax branch the service and knowledge of staff varies from zilch to 100%, making asking for only knowledgable staff by name the only way to guarantee the correct information is given Reviewed on: 29th November 2016

Halifax have the best app by a long way

The app just works; it is reliable and relatively easy to navigate. Adding new payees is quite straightforward too. Reviewed on: 22nd November 2016

Terrible customer service

Two months ago I moved address and a few days later Halifax sent me a text to say my credit card would expire shortly after and to use my new card. I did not request a new card and the expiration date on my current card was years away so confused I phoned Halifax, only to find they had sent out a contactless card to my old address without telling me they would do so. I phone Halifax and got the card cancelled, then had to go to the hassle of completing a change of address form and wasting time to go to the post office as they do not accept emails for some reason, even if it is a signed letter scanned into an email. I then phoned back and asked for my card to be resent, which they said was fine. After 10 days I still didn't have my card so phoned back again. The guy working for Halifax didn't seem to have a clue. He just said, "if you ordered the card 10 days ago you should have it sometime next week.." Then I said can you be more specific or even tell me the day I called up to order it. He just said he wasn't sure but "it looks like it had been ordered about 10 days ago so sometime next week". I then waited another 7 days and still didn't have a card so phoned up again and was told they had sent the card to the wrong address again. After I had changed the addresss and phoned up to get the card sent out, and confirmed the new address with them they still sent the card to the wrong address. This third guy I spoke to as well was very cagey about what happened and kept saying there had been a mix up and "the card had been sent back" and only after I pushed him for a clear answer did he admit they had sent it to the wrong address twice. This is just one in a long line of mess ups Halifax have made regarding my account. I can forgive someone making a mistake however the poor customer service and deception of the staff, who were clearly trying to cover up a mistake, is unacceptable. I have recently opened an account with Santander. Reviewed on: 22nd November 2016

5*

No problems at all, outside and inside a branch 5* Reviewed on: 21st November 2016

A* Service

Very easy to set up and transfer from old bank account. In store staff always very friendly and make the process pain free. Great rewards and the upgraded account is great value for money. Reviewed on: 20th November 2016

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