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Halifax: Current account reviews

Name: Current account
Rating: 4.18 (982 reviews)

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4.18

Based on 982 reviews, last reviewed 24th Apr 2026

133% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

5

Very good, easy to use, helpful and quick at respond... Very good, easy to use, helpful and quick at responding Reviewed on: 22nd April 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (982)

Good customer service / great internet banking site

Despite other banks offering tempting incentives to switch current account I have stayed loyal to the Halifax. They have provided consistent good customer service and are easy to get in touch with. They also pay you a monthly £5 for having a current account (though sadly that amount will reduce in the near future). Their internet banking site is excellent - one of the most user friendly sites i have come across. Reviewed on: 8th January 2017

Great bank, never had a problem

Great service, easy to use app. Quick and secure log in. Reviewed on: 7th January 2017

Generally good experience

The current account is extremely easy to follow online. One of the main things I like about it is the £5 you receive for running the accout correctly, but what I do not like is no option to enquire about things via email, there is just a phone number. Reviewed on: 6th January 2017

Complaint settled fairly and compensated.

I had a complaint regarding my Current Account slipping into the red for about 3 days and being charged for being over drawn despite having savings in my Account. Normally I would have received a text reminder on my mobile, however I had just changed providers and so was unaware of this. The Customer Services Department for Halifax rang back my home phone to discuss the complaint at my request. They not only listened to my concerns and set up my new mobile number for future text alerts they also re reimbursed the overdraft fees and as a measure of good will they gave me a £10 Credit as well! Very impressed with the Service, It does not normally pay to complain! Reviewed on: 4th January 2017

Halifax Hands Up

Halifax is great with most things, but customer service in branch isn't their forte. They are unhelpful and brusque, compared to telephone banking where they cannot do enough to help. In branch its too much hassle to do even the littlest thing!!!!! Reviewed on: 29th December 2016

Very reliable and value for money

Trustworthy, reliable and value for money Reviewed on: 28th December 2016

A Very Good Bank

I have never had any issues with my Bank (Halifax) I think If I ever thought of leaving for another Bank they would have to offer me some fantastic incentives.Tgst really sums up my review. A truly great bank why would I want to leave. Reviewed on: 28th December 2016

Easy to manage, understand and use.

Simple to use, online banking is excellent. Secure buying is comforting. Branches easily accessible. Staff helpful. Reviewed on: 27th December 2016

Won't let me switch!!!

Trying to switch a joint Santander 123 to Halifax (to get £100 bonus), but keep rejecting my request as they claim new account is not joint (even though Halifax website says it is). tried ringing helpline - no answer, no branch near me. Very disappointing. Reviewed on: 24th December 2016

Great service

I have to say that I have had a great experience with Halifax, their customer service team are easy to contact and answer all your queries timely. I joined halifax when they did the switch offer where you got £100 for switching banks. I'm glad I did! Reviewed on: 24th December 2016

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