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Halifax: Current account reviews

Name: Current account
Rating: 4.19 (932 reviews)

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4.13

Based on 932 reviews, last reviewed 24th May 2025

78% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Super quick and really helpful! “Super quick and really helpful!” Reviewed on: 22nd April 2025

Latest lowest rating:

1

Appalling - vote with your money and leave With Halifax over 30 years. First 20 were were very good - mortgage, current account, credit cards, etc. Last 10 years appalling customer service. The... Read more Reviewed on: 24th May 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (932)

Straightforward and clear

Very user friendly online banking, quick transactions and friendly staff both in branch and over the phone Reviewed on: 20th June 2016

They charged me £150 for accidentally going £5 overdrawn.

A few years ago I was in bad health and had no money coming in and I accidentally went £5 overdrawn on my account. They immediately charged me £25. I wrote to them explaining that I had no money and that I couldn't pay it back, and they wrote back saying "tough", and they kept piling on the charges. I eventually managed to lend £150 from a relative to pay the money off, otherwise I expect they would have happily charged me thousands. Reviewed on: 20th June 2016

Great

Super bank, really recommend them for great customer service Reviewed on: 15th June 2016

excellent

staff always polite, helpful and go the extra mile Reviewed on: 3rd June 2016

Good

Nothing to complain about with this service Reviewed on: 2nd June 2016

Fantastic cashback & great customer service

Was offered £100 to change my Natwest account to a Halifax Current account and £5 per month for £700+ deposits into the account. Everything was done online, I had nothing to do but complete a few small details in-store with very helpful Halifax staff. Reviewed on: 23rd May 2016

excellent customer service

almost polite, always helpful and always go the extra mile Reviewed on: 20th May 2016

Fantastic customer service whichever branch I go into. Tea and coffee always offered and telephond banking very good and user friendly.

I love Halifax. They're always on hand 24/7 and telephone and online banking is great. Pick up time is usually very quick too. Reviewed on: 18th May 2016

switching was so easy and the benefits are great!

I felt my bank wasn't providing me with as much as others and after looking around I decided on Halifax. I was so impressed with how easy it was to switch. It was all done online and complete in no time, with regular text updates. The whole account has a lot more going for it than my previous one and I'm really glad I made the switch. The added bonus of £100 was very nice too! Reviewed on: 17th May 2016

Good online system and they pay me £5 a month - what more could you want?

I have no problems as at all with this account - it just works. From the online system to the branches, they are easy to deal with. The staffing can be an issue, but as they have paying-in machines in branch it's no hassle. Reviewed on: 13th May 2016

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