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Halifax: Current account reviews

Name: Current account
Rating: 4.16 (955 reviews)

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4.16

Based on 955 reviews, last reviewed 20th Feb 2026

1000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Halifax is incredibly good with patient customer ser... Halifax is incredibly good with patient customer service Reviewed on: 20th February 2026

Latest lowest rating:

1

Closure of my Accounts I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different... Read more Reviewed on: 14th June 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Current account reviews (955)

Review of the Halifax, Current account:

I’ve been a Halifax customer many years they have al...

I’ve been a Halifax customer many years they have always been a reliable bank with great customer service I won’t go anywhere else. Reviewed on: 23rd August 2024

Very friendly helpful bank

I opened a current account with Halifax after I decided my previous bank didn't provide the best service. Since joining them I have never looked back they are always helpful and very easy to bank with Reviewed on: 14th November 2016

Halifax current account

Halifax are a straight forward bank who offer a good service especially when opening an account. I have been with them for over 5 years and still happy to bank with them Reviewed on: 14th November 2016

5*

5* service, help with anything I've had problems with Reviewed on: 8th November 2016

Good Rewards at the moment

Currently you receive £5 a month bonus. I believe that is being reduced in February 2017 so I may have to leave. Reviewed on: 31st October 2016

13 years

excellent throughout from start to finish, online on the phone and in branch. the staff just seem friendlier in the halifax Reviewed on: 15th October 2016

Travel don't worry!!

Travel insurance on current card brilliant had wallet stolen abroad and the service provided second to none Reviewed on: 9th October 2016

Just Brilliant

Always fix any problems right away Reviewed on: 8th October 2016

Bad customer service

I have been a customer with Halifax for 10 years and over and over again they have provided shocking customer service. When I was on placement with university they started charging my student overdraft account even though the balance was at 0.. I phoned them up and they said yea we need a "hand written letter from you saying your on placement". I told the guy I was in the USA on placement and asked if I could send an email. No. Asked if I could write a letter, sign it then scan it in an email. No. I had to take half a day off work and get public transport out to the post office to send off a letter saying 'I'm still a student, stop charging me' then pay a fee for charges on my account which was had never been overdrawn. Then after my grandparent dies I put a check for a few thousand pounds in the bank and they froze my account and said they would size my assets unless I provided proof of who I was!! Most recently they have sent me out a new credit card (which I did not request or want as the other one had not expired) on the week I had moved house, to my old address. I phoned up and said that was sent to my old address and I have moved so they had to block my credit card which caused issues with payments that were due to go through and when I said 'can I change my address now' she said you have to go into a branch with a bank statement and utility bill. I have only just moved in so don't have any utility bills yet and how the f*** am I supposed to have a bank statement for my new address to give to the bank to change my address!! Ok well can I go online and do it myself? No. Can I send you's an email? No. We need you to complete a stupid form, take another half day from work and go to the post office to post off a form saying the same thing that I have told the useless person on the phone three times. Most companies don't make customers jump through hoops to get (what should be simple) things done. Think it's easier just to move banks than deal with them any longer. Reviewed on: 29th September 2016

Amazing

Awesome company, very good service Reviewed on: 27th September 2016

Good bank

Good day to day but customer service if there's an issue could be improved Reviewed on: 27th September 2016

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