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Halifax: Current account reviews

Name: Current account
Rating: 4.16 (955 reviews)

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4.16

Based on 955 reviews, last reviewed 20th Feb 2026

1000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Halifax is incredibly good with patient customer ser... Halifax is incredibly good with patient customer service Reviewed on: 20th February 2026

Latest lowest rating:

1

Closure of my Accounts I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different... Read more Reviewed on: 14th June 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Current account reviews (955)

Review of the Halifax, Current account:

I’ve been a Halifax customer many years they have al...

I’ve been a Halifax customer many years they have always been a reliable bank with great customer service I won’t go anywhere else. Reviewed on: 23rd August 2024

Poor customer service

I was on hold for 30+ minutes before giving up and putting the phone down. Couldn't get through to the customer service team, not happy with the service. I still have questions that need answering however I haven't got the time to be on hold for that long. Not helpful at all. Reviewed on: 24th September 2016

AVOID! Very frustrated! Thinking of changing a bank!

I wanted to transfer my OWN money from my OWN account to my boyfriend's bank account a few times and it didn't go through the last time I did it, so I called Halifax. I was on phone with Halifax for about half an hour if not longer, answered endless security questions and was almost made to feel like some criminal, like I'm doing something illegal and in the end they said, that they can't process the payment, that I need to go to the bank with my ID to do that!! What was the point to call and spend half an hour answering many questions then? It was written to call them to process the payment, but it was useless! To add more, I tried to log in to my online banking, but I couldn't!! They won't let me in, my log in details are suspended after this call!! I could still log in to my bank account this morning before the call! I'm considering changing the bank, because I want to use MY money how I want and to transfer where I want and not having these problems!! AVOID! Reviewed on: 1st September 2016

great way to keep up with the times without having a great credit rating

When I first left home I was a bit naughty with my credit which made it difficult when the time came to get a card that I was able to use online. I finally found the current account card which allowed me to pay bills without having to go out to the post office etc and wait days for payment to be recieved by the repient. It was also helpful during the times I had my children and numerous operations to give me a way to shop online without needing to send cheques or open up accounts with payment platforms. All in all my current account has proved useful in helping me to improve my credit rating, pay my bills and the overdraft proved helpful in my times of need. Reviewed on: 6th August 2016

Great service

Been with Halifax for 15years now and they are brilliant. Helpful and good customer service. Reviewed on: 4th August 2016

excellent customer service

the staff always go the extra mile and nothing is too small or big Reviewed on: 3rd August 2016

gereat customer service

I was locked out of my account while travelling in switzerland and the Halifax customer team went above and beyond to make sure access was restored to me ASAP. Reviewed on: 3rd August 2016

Excellent customer service

I had and issue with getting my bank statements because I am not a Halifax customer anymore but I tried to get them . I went to high street branch and talked to nice lady Helen and she tried to help me. She was very nice and didn't refuse even though I am not a customer there. I am very happy she got all my bank statements with no issues. Thank you Reviewed on: 16th July 2016

Great experience

I'd fully recommend Halifax they have been very helpful, polite and made banking an enjoyable experience. Reviewed on: 30th June 2016

everyday account

we have banked with the halifax for over 30 years very friendly helpfull staff Reviewed on: 30th June 2016

Great customer service from a trusted brand

Been with halifax for a long time and I've never had a bad customer service experience Reviewed on: 26th June 2016

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