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Halifax: Car insurance reviews

Name: Car insurance
Rating: 2.78 (85 reviews)

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2.87

Based on 85 reviews, last reviewed 22nd Dec 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

46%

Latest highest rating:

5

Halifax a real good Insurance Company for me I have been a Halifax Insurance customer for many years. They have been nothing but helpful, wouldn't leave them now. Reviewed on: 22nd December 2025

Latest lowest rating:

1

Appalling Customer Service, Appalling Call Waiting T... Appalling Customer Service, Appalling Call Waiting Times & Appalling Prices id rather have have Syphilis than ever buy Car Insurance from them again !... Read more Reviewed on: 17th January 2024

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About this product

Halifax car insurance is arranged and administered by BSL limited.

You can get a quote online via the website or over the phone. Comprehensive Halifax car insurance policies come with a 24/7 emergency claims helpline, a courtesy car and vandalism cover. You can also pay for optional extras to tailor your policy.

Halifax car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Car insurance reviews (85)

Review of the Halifax, Car insurance:

Halifax Car Insurance - extra charge as they held wrong information

My car insurance was up for re-newal and the new quote was 50% increase on previous year. So I called them to ask how much it would be if I made a one off payment (I usually pay monthly) before the Customer Rep. would quote a figure she wanted to check the policy details, so I obliged- firstly their records had my and the named driver, driving license dates as the year 2000, which I corrected. Next as I have retired they had to change my occupation - so to these policy changes they expected me to pay £13.50 to the expiry date of the policy. When I asked why they could not state what exactly the additional charge was for. After a log and heated conversation in the Customer Rep hung up the phone. Aster a cooling off period I called back as I did not want them to cancel my policy - regarding the incorrect driving license date, apparently when using comparison sites the option of 25+ years is read by insurance companies as the year 2000?.?? Also retiring from work (I was a par-time minibus driver) increases your insurance risk. In the end I paid the extra charge but will not be renewing with Halifax and will never use them again - I have taken out car insurance with another company so Halifax for the extra £13 you have lost my business and £316 - the worst customer service I have ever come across. Reviewed on: 5th December 2023

Halifax car insurance absolute ripp off

Total insurance cost £310 Cancelled policy when my car was taken off the road after just 6 days....because i planned ahead and and arranged my policy 10 days before the policy started i was charged £128 to cancel...absalute rip off firm. They said when you via compare sites there is hidden cabcel fees. They dont deserve 1 start...that pained me to give. DON'T USE. Reviewed on: 14th September 2023

My car insurance was very competitive

Gave me good cover for my car insurance Reviewed on: 31st August 2023

Wow love it

Love the feature of automatic built in no claims years showing on paper work Reviewed on: 31st August 2023

Simple, Easy and clear

When I switched several years ago, I was expecting lengthy questioning but it was easy , straightforward, and simple. There is always a person on the end of the phone, and pricing is very competitive Great customer service Reviewed on: 22nd August 2023

Inflexible

They don't appear to be interested in insuring anything not completely standard. Reviewed on: 18th August 2023

Dismal and Confusing System

Had an accident other person admitted liability and also had witness all person on phone seemed to want to do was for me to make as many claims as possible, very confusing system as having to deal with so many different companies being told claim is on hold due to missing information from my insurers, so still awaiting a call to say when my car will be repaired Reviewed on: 17th July 2023

Poor service and response on no blame claim

Our car had a damage and claim was raised 4 days ago and since then we have been transferred from company to company. No body rang back and on our enquiry we are given numbers who pass us to another number with no results. On questioning Halifax insurance is not taking any responsibility. Reviewed on: 7th July 2023

Conned

I purchased a new car on 26th May. I was insured with Halifax with my old car. I thought it would be a simple process to upgrade the insurance to my new car. I phoned them on the 25th for a new quote which turned out to be fair. Only £22 more than other comparison sites. They saved the quote for me for the following day. When I called them on the 26th the price had risen by £200. I queried this and was told that was the price that was saved from the day before. I reluctantly took the insurance as I work away as a driver and wasn’t in a position to search and pay for an alternative. I explained that I would cancel the policy at the earliest opportunity which I have done today 30th. For this pleasure I will be charged £58. Buyers beware. Reviewed on: 30th May 2023

Shocking

Non fault claim reported 05/05/23 I am constantly having to chase for updates. Been on hold for over an hour. Appalling non existent customer service Reviewed on: 25th May 2023

please find another car insurance

my god where do I start, I Had a car accident in December, and now you do not deal directly with Halifax but a second party, and if you are like me even a third-party insurance company, The third party insurance company were all over me because they thought there might be a claim against the other party in the accident, There questions to me have you got any neck injuries, My reply was no, they asked what about if you tilt your head back, again I said no, what about if you put your hands in the air and wave them about, yeh seriously, Now in my case neither of us admitted we were at fault, So in realty classed as an accident 50/50 the 3rd party insurance company that Halifax had appointed to me decided it was no interest to them {they could not make big monies}They told me it would be referred back to my main insurance company this was March 2023 {Accident Dec 22} Ok now in May 23 my car was written off in Dec 22, Tried today to see if there was an update 4of the 5 2023 halifax said you have to get in touch with party first dealing with your claim , they inturn said no not us put me in touch with another call centre could not realy understand them but they could me I think, they put me in contact with another call centre where I had the option of them calling me back chose that option and yes called me back , Went through all what I have just said and put the phone down on me, The moral of the story just because you trust a brand does not mean they are good at diversing into other areas Reviewed on: 4th May 2023

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