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Halifax: Car insurance reviews

Name: Car insurance
Rating: 2.78 (85 reviews)

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2.87

Based on 85 reviews, last reviewed 22nd Dec 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

46%

Latest highest rating:

5

Halifax a real good Insurance Company for me I have been a Halifax Insurance customer for many years. They have been nothing but helpful, wouldn't leave them now. Reviewed on: 22nd December 2025

Latest lowest rating:

1

Appalling Customer Service, Appalling Call Waiting T... Appalling Customer Service, Appalling Call Waiting Times & Appalling Prices id rather have have Syphilis than ever buy Car Insurance from them again !... Read more Reviewed on: 17th January 2024

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About this product

Halifax car insurance is arranged and administered by BSL limited.

You can get a quote online via the website or over the phone. Comprehensive Halifax car insurance policies come with a 24/7 emergency claims helpline, a courtesy car and vandalism cover. You can also pay for optional extras to tailor your policy.

Halifax car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Car insurance reviews (85)

Review of the Halifax, Car insurance:

Totally unprofessional service left my vehicle uninsured in a public car park without prior warning through no fault of my own

After entering into a insurance contact with them answered all the questions in full provided my Australian no claims proof twice. Leaving no room for ambiguity. I received an email telling me all was in order and received my insurance documents. Having paid the year in full. A month later in the middle of my working day I received a call telling me my insurance was being canceled immediately, due to my no claims proof being Australian. I protested that they were aware of this and my car was over an hour away in a public car park. To no avail finally on my way back from work being kept on hold for an hour on and off I was informed I could purchase at a cost to myself a new policy with no, no claims discount. No cover would be provided for my return journey home unless I purchased this. I refused was offered £85 for being kept on the phone for so long. I was promised an email that evening giving me the name of the person who would be dealing with me and a full refund. Neither had appeared by this morning. After another lengthy wait I finally have been put in with someone from their customers relations team. Under contract law I fully disclosed all the information requested paid a year ahead and yet I have been left uninsured, illegally parked on a public car park and at risk of losing the value of my car had anything happened to it before I could purchase another policy. This is totally unacceptable the worst customer experience I’ve received. Reviewed on: 8th November 2018

Beware when you cancel, they still take your money!!!

Despite spending 35 minutes on hold and going through all the reasons why their renewal quote wasn’t of interest to me, and cancelling it over two weeks before it’s renewal, they still took the money out of my bank. They had logged my instruction to cancel when I did but took my money anyway. When I called to see what had happened they said that the refund could take 2 weeks even though it was their mistake. This was the last thing I needed with all the Christmas spending. Cheers Halifax, you are a disgusting arrogant company. Reviewed on: 11th December 2020

Awful Shocking Poor Service

I had a Non Fault incident (I wasnt in the car and gave the third party details to the insurers) in March 2020. After wanting to cancel my policy Oct 2020 Ive just found out Halifax system is showing it as My Fault...I have a letter to confirm non fault from the underwriter however after 6 x emails and 8 x (1hr long) calls nothing has been updated and ive been told i have to pay the whole policy premiums or it will be sent to recovery solutions !! Reviewed on: 22nd October 2020

Great company

Good customer service. Patient and helpful Reviewed on: 19th September 2020

Cheap

After years of paying over £400+ on car insurance per year I decided to see what my bank could offer. Halifax car insurance has saved me over £250 Reviewed on: 16th September 2020

Insurance cancelled without our knowledge

We called to add an additional car to our policy. Instead, they cancelled our insurance and only insured the second vehicle, months later we received a letter saying we had been driving around with no insurance. We requested recordings of the call and my husband clearly stated it was an additional car. Reviewed on: 8th September 2020

How to be Done Over and stitched up like kipperby The Halifax

Have car insurance with The Halifax for a KIA Sportage 1.6 GDi2 2017 group 13 cat. insurance. Changed car to KIA Nero 1.6 GDi2 2017 group 13 cat. insurance. Guess what 64% YES SIXTY FOUR. RIP OFF MERCHANTS. When I questioned why basically as we pay monthly PAY UP until end of policy march 2021 or Accept increase. In other words your stuffed sucker. Lloyds Car Insurance plus about another ten quotes for car insurance are all CHEAPER than the original pricee being paid for the Sportage. Reviewed on: 9th August 2020

Great customer service

Nothing is too much hassle. You feel listened to and can take your time. Reviewed on: 2nd August 2020

no nonsense service and policy

easy to make covid related changes great service Reviewed on: 14th July 2020

Do not have an accident at the weekend. Don't use if you are dependent on your car.

My husband had an accident in Glasgow on a Saturday. It took hours to get through to the insurance on the phone and then another 3 hours for the recovery truck to get there. The truck would only take the car to an unspecified 'secure' place in Glasgow leaving my disabled husband stranded in Glasgow. The claims department only works office hours so he couldn't even contact them until Monday. Since then they keep fobbing him off with assorted excuses why his car has not been taken to the local garage for repair and until it's received the garage won't let him have a courtesy car. Shocking treatment of a disabled driver who is dependent on a car. Reviewed on: 25th February 2020

rip off merchants !!

Absolutely shocking these people rip you off with a smile !! change your name £25 Change your car £25 in fact anything with these villains is £25 Get a new car they will add a ridiculous amount to the policy !! for example my car insurance was £150 for the year to cancel at 6 months would mean a £75 rebate but don,t forget the £55 cancellation charge etc etc which means you come out with wait for it a grand total of £17 would rather walk everywhere than get insured with these lowlifes again Reviewed on: 16th November 2019

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