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Halifax: Home insurance reviews

Name: Home insurance
Rating: 3.05 (96 reviews)

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2.95

Based on 96 reviews, last reviewed 9th Jan 2026

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

39%

15%

42%

Latest highest rating:

5

Emma from Halifax Home Insurance Today on the phone I had excellent customer service by Emma!!! Emma was so polite and explained everything to me very clearly!!!Thank you Reviewed on: 9th January 2026

Latest lowest rating:

1

Halifax Impossible to talk to someone when claiming Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number is deli... Read more Reviewed on: 9th September 2025

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About this product

The Halifax Home Insurance Select policy is underwritten by Lloyds Bank General Insurance Ltd.

Halifax only ask you a handful of questions, so you get a quote faster. Choose from three levels of cover and manage your policy online. You can choose to spread the cost of your policy and pay monthly with no extra charges.

Halifax home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Home insurance reviews (96)

Review of the Halifax, Home insurance:

Good value.

Very good price with excellent cover, including higher value items. I would give full scores if I had experienced their claims, although I'd prefer not to, but if I need to make a claim, I expect full excellent service and resolution. Reviewed on: 23rd August 2023

Horrible insurance company

The halifax insurance is really a waste of money for a customer by paying monthly payments, thinking that your home is protected. Ones you put a claim they really insult your home by paying you money for damage priced by year 1984. They sent someone to assess my damage and he was really unqualified to assess damage. He had no building experience, he was voice recording as he was walking through my house about the damage and my husband ,a qualified joiner with 38 years experience was listening to him talking nonsense. The assessor Wouldn't even recognise a one tipe of bathroom floor to another. He told us that he is only here to measure the rooms, he was that rude to tell us not to walk with him around our home!! According to his incompetent opinion we got a settlement figure witch would never be enough to repair our damage to a standard we had before the flood. If you read my review and you are thinking to buy their insurance, please be aware that this insurance is not there to be honest with you. My insurance policy with them was a expencive policy and I realised that was a waste of money over the years. At the start they asked to get my own building company to priced the damage witch I did, absolutely a waste of my time. Their professional estimate was absolutely ignored. Terrible company with company policy of receiving monthly payments to become rich, not to protect customers, but insult them instead! What's the point then?! Overall halifax home insurance by my own expenses 3 times over 11 years is a scam. They don't deserve even a start, but it is no option to give them 0 stars Reviewed on: 3rd May 2023

Ok

Was easy to purchase, welcome pack arrived never had any issues (did not need to file a claim) Reviewed on: 25th March 2023

Utter shysters

Utter shysters, when you attempt to make a claim they use every trick in the book to block you actually making the claim. Use another insurance provider, that’s what I’ll be doing! Reviewed on: 25th March 2023

Home insurance

I will be changing this year as it has become expensive and have been with them 8years Reviewed on: 6th March 2023

My claim was dealt with quickly and without fuss.

My claim was dealt with quickly and without fuss. Well done. Reviewed on: 27th February 2023

Just words

I have got some cameras that I use for aviation photography. I always make sure I'm covered for accidental damage at home and away. I took out a policy with then and unfortunately needed to claim after I accidentally dropped the contents of my cameras bag onto my driveway getting the bag out of the car. I thought I was covered wherever I was, but no, I didn't have 'outbuilding and open spaces'cover. So if I dropped it in my house, I'm covered. If I dropped it outside the boundary of my home I'd be covered. But no-because I dropped it on my drive and didn't have this cover I didn't even know I needed, claim rejected. I complained but was again rejected. I'm furious and feel they sold me a policy I couldn't claim on Reviewed on: 13th February 2023

Worst home insurance provider out there.

I have had the worst experience with Halifax home insurance. Our flat flooded nearly two months ago through no fault of our own, it was our neighbours pipe that burst. This long since the flood you'd think at least the contents would be out the flat. Unfortunately not. Everything is now growing mold and getting ruined. We have been moved accomodation 3 times since the flood since they refuse to book anything more than two weeks in advance. This has led to my partner ending up in hospital as she has cerebral palsy and moving so frequently exacerbated it. We just want to go home but Halifax have made it clear to us they do not care. If you are even considering using the for home insurance, please, save yourself some trouble and don't use them. Reviewed on: 5th February 2023

An Absolute Joke

what an absolute joke, i have just tried to call them to discuss my renewal and they will not speak to me because they cannot get me through the security. but they don't want to know normal things like my name address date of birth post code email, telephone number, how i pay, the amount i pay what date i pay etc - that not enough no they want details of the policy that i just cannot answer. I am now off to make a formal complaint to the ICO as they are holding my data and will not give me access to what they are holding which is a breach. What's wrong with these companies? Reviewed on: 25th October 2022

Very quick

Advisor was helpful. We filled form in quick as online forms very user friendly. Reviewed on: 28th September 2022

Great service

We have had fantastic responsive service for our home emergency cover. Reviewed on: 14th August 2022

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