Write a review

Go to business site

Halifax: Home insurance reviews

Name: Home insurance
Rating: 3.03 (95 reviews)

View other Halifax products

2.86

Based on 95 reviews, last reviewed 15th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

38%

15%

43%

Latest highest rating:

5

Clear communications. Clear communications. I have not made a claim but the process and policy is clear Reviewed on: 15th September 2025

Latest lowest rating:

1

Halifax Impossible to talk to someone when claiming Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number is deli... Read more Reviewed on: 9th September 2025

Read all reviews See your review

About this product

The Halifax Home Insurance Select policy is underwritten by Lloyds Bank General Insurance Ltd.

Halifax only ask you a handful of questions, so you get a quote faster. Choose from three levels of cover and manage your policy online. You can choose to spread the cost of your policy and pay monthly with no extra charges.

Halifax home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Home insurance reviews (95)

Review of the Halifax, Home insurance:

Horrible company,waste of money

The claim was being dealt with slowly.They then closed down my claim because they couldn't reach me on the phone once. They obviously didn't keep track on what was going on. I've tried to restart the claim twice. An automated answer phone told me to only start a claim on the phone,if I'm a vulnerable person. Otherwise I should use the online application form. I did, so far it has been ignored. They obviously do whatever they want to. I'll have to fix the damage myself. Reviewed on: 5th June 2023

Appalling service

Been with Halifax for several years, many cheaper deals around but thinking it was a good company, how wrong. Claimed on buildings insurance following water leak, they didn't cover the damage caused by our builder tracing where the leak was coming from which obviously we needed to know or how could we repair it. Absolutely disgraceful, their manner is very poor, we will never use this company again, intend to cancel all policies immediately and as landlords with many properties we have a lot of policies. Please save your money and go elsewhere, when you need to make a claim you don't need the extra upset of dealing with these rip off merchants. Reviewed on: 6th January 2021

Avoid

I have had nothing but antagonistic behaviour from start to finish. A burst water pipe and my downstairs ruined and repairs and painting half done or paint painted over dried peeling paint wood work, items damaged and no one informed me, no expection of your property at the finished date before signing off- recipe for disaster ! I will not be recommending Halifax home insurance to anyone. Reviewed on: 18th September 2020

My Halifax home insurance experience

I had a comprehensive home insurance with Halifax up until last week. I tried to claim in July for a broken computer.My first insurance claim in 11 years. So I sent in a claim which was acknowledged, two weeks later nothing heard so I rang them. They knew nothing of it. So they asked for a variety of things including an estimate for repair. They then handed the claim to an agency. They rang me a week later, obviously they didn't wish to speak to me, wanted the same and more information. They are uncontactable by phone and so hostile it's untrue! So we are into this over a month by now. I replaced the item myself and cancelled the claim. I asked to complain. A month later someone from Halifax called to apologise. I cancelled the policy that day. It is a waste of time and money insuring with Halifax, they are useless. Reviewed on: 7th September 2020

Great Service

Been with the Halifax over 3 years very quick and easy to use their service is second to none Reviewed on: 28th July 2020

Great Value and a meaningful NCB

Have been with them for a number of years now as not only is it competitively priced but you also get £50 cashback by way of a no claims bonus every year! Reviewed on: 9th February 2020

Always change at year end

I trusted the Halifax. I insured my home and contents for around £150 a year, This increased over 3 years though to over £450 and I failed to notice as they direct debited and if I did get the renewal, I missed the hikes. So on their website now, you can get the same for £150 or less. Just a third the cost. SO I queried it and their letter says they just added "reasonable "increments. TO me, over 300% increase in 3 to 4 years is somewhere between fraud or a protection racket. With interest rates at sweet nothing %, how do they justify the massive over inflation hike. Well is it the council building houses for newly released prisoners and they all live on my estate??? The local Insane Asylum closed and all the firestarters moved opposite in a halfway house. Or was I just getting ripped off. Now I have to go to the Ombudsman and waste all our times to get a refund of the "reasonable" overcharge. Beware this company. They are likely to take you to the cleaners and play loose with your money. Reviewed on: 6th June 2019

The worst of the worst

Awful company, the worst of the worst. My wife lost a 9 carat gold and diamond watch. The watch was no longer available new, only second hand. The value of this was set at £595. The policy says "new for old" however the tiny small print says when the product is no longer available they'll only pay out on the second hand value or nearest equivalent. So they have got out of paying new (where can you get a 9 carat diamond watch for £595!!) Its a minimum of £1500 for a new such watch. We've been well and truly stitched up - this will apply to lots of items - whenever these items are no longer made, they'll just offer you peanuts as second hand value not "NEW FOR OLD" at all. Beware and AVOID this company AT ALL COSTS Reviewed on: 4th April 2019

Excellent value & service

Easy to sign up, great value and would definitely recommend! Reviewed on: 6th September 2018

home insurance

been with them for many years and they have competitive prices Reviewed on: 19th August 2018

home Insurance

Have been with them many years and they have competitive prices Reviewed on: 19th August 2018

Do you have a different Halifax product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Home insurance
from Saga 4.69 from 2707 reviews
Landlord Insurance
from CIA Insurance 3.43 from 5 reviews
Home insurance
from LV (Liverpool Victoria) 3.52 from 141 reviews

Want to see more from Halifax?

Online Tracker Bond
from Halifax 5.00 from 1 reviews
Online Saver
from Halifax 4.61 from 35 reviews
Flexicard
from Halifax 4.57 from 5 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub