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Hanley Economic Building Society: Mortgages reviews

4.83
Based on 330 reviews, last reviewed 21st Jan 2026
2100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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4%

Latest highest rating:

5

Since purchasing a mortgage from Hanley I have been... Since purchasing a mortgage from Hanley I have been vey satisfied with the customer care received, whenever I have called customer services I’ve never... Read more Reviewed on: 21st January 2026
Michael B's avatar
Michael B

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025
Neil L's avatar
Neil L

About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

Hanley Economic Building Society Mortgages reviews (330)

Review of the Hanley Economic Building Society, Mortgages:

So helpful when in hard time and staff were been ama...

5
So helpful when in hard time and staff were been amazing and so understanding excellent Reviewed on: 9th April 2025

The Human Touch

5
On the rare occasions that I’ve needed to contact them about my mortgage I cannot even bring to tell you how nice it is to just speak to a normal person without umpteen button presses. Even better, the person can almost always deal with the query themselves, and only occasionally do they need to transfer directly to a specific department. Reviewed on: 19th January 2026

My mortgage rate is excellent and they’ve always hel...

5
My mortgage rate is excellent and they’ve always help me when I’ve contacted them Reviewed on: 19th January 2026

Easy to talk to very helpful in times of crisis.

5
Easy to talk to very helpful in times of crisis. Always getting in touch regarding new products Reviewed on: 19th January 2026

Excellent and balanced support

5
Excellent and balanced support at discussions on two occassions when mortgage has reached fixed rate term expiry Reviewed on: 19th January 2026

Easy to deal with, good online mortgage account portal

5
Easy to deal with, good online mortgage account portal Reviewed on: 19th January 2026

So glad I chose The Hanley Economic

5
The Hanley makes the whole mortgage process easy. I honestly can’t fault the mortgage process with Hanley Economic. From start to finish it was clear, smooth, and so well handled. Everything was explained in a way that actually made sense, communication was spot on, and I never felt rushed or left wondering what was happening next. The whole process felt far less stressful than I expected, and that’s entirely down to how professional and supportive they were. I’d 100% recommend them to anyone going through a mortgage application. Reviewed on: 19th January 2026

Great service and a market leading product

5
We had a long drawn out property transaction but Jane at the Hanley stayed with us patiently and efficiently every step of the way. Reviewed on: 19th January 2026

Professional and expert mortgage service

5
The Hanley provided the right product that was exactly what we needed. Jane Longmore who navigated the whole process for us made the experience fabulous. Even when we faced difficulties moving forward, again Jane expertly handled our application. Jane’s professionalism and proactive approach made the whole process straightforward. Thank you Jane and the Hanley. Reviewed on: 12th January 2026

Professional Mortgage Advisors

5
Jane was a very informed advisor who was always very responsive and helpful Reviewed on: 12th January 2026

I went for the rent to buy scheme aka 100% mortage m...

5
I went for the rent to buy scheme aka 100% mortage my advisor Lana beech was unbelieveble. She looked out for us in so many ways and made sure we got to the finish line. My trust in her will always be there and Hanley Economics is a better place for having her there. I owe her so much because never in my life did I think i would own a home but Lana made it happen Reviewed on: 6th January 2026

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