Write a review

Go to business site

Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.62 (429 reviews)

View other Harpenden Building Society products

4.27

Based on 429 reviews, last reviewed 9th Feb 2026

86% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Great local banking branch Great to have a local branch to go into and speak to a human. Good product and lovely people. Reviewed on: 9th February 2026

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

Visit provider site Read all reviews See your review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (429)

Review of the Harpenden Building Society, Savings:

A friendly helpful building society with a personal touch

Harpenden BS are always friendly and helpful and go the extra mile for their customers. My whole family have used them for many years as they have a personal touch which other buildibng societies lack. Reviewed on: 3rd August 2023

Reply from Harpenden Building Society Thank you for your feedback, this is great to to read and we fully agree how important the personal touch is! Jon Sweeting Commercial Manager Response date: 4th August 2023

EXCELLENT GOOD OLD FASHIONED CUSTOMER SERVICE

On every occasion I have contact the Society I have received prompt, courteous and informed advice about our savings. Their rates are very competitive and their range of products concise and easy to understand. Like we used to receive from our local bank manager - now long gone. Reviewed on: 4th September 2024

Reply from Harpenden Building Society Hi Slipper, Thank you for your comments. I am pleased to read that you have had a good experience with Harpenden Building Society. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

Easy and good way of saving, opened account online i...

Easy and good way of saving, opened account online in minutes… Reviewed on: 4th September 2024

Reply from Harpenden Building Society Hi Bertaston Thank you for your feedback. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

More detailed clarity needed - Open an ISA

The process was unclear; firstly the ISA product stated "PAYMENT OF INTEREST - Payment Type Into My Savings Account". I had to clarify that this meant the ISA savings account I was opening and NOT my existing savings account. ie; the interest will become part of the ISA. Then once opened, the acknowledgement letter stated "Your current variable rate of interest...", when in fact it was a Fixed rate of interest. Thirdly, the whole process of making an ISA Transfer into the HBS ISA account was cumbersome; it was not an electronic process, so a form had to be completed by hand. It was then not clear where the form had to be sent. eg; by email or a visit to the branch or by post to Head Office. In the end I sent it by email and also took it to the branch. To be fair, it was processed very quickly but still not sure if it was the email version or the hand delivered version that was acted upon. The process just needs a little more attention to detail. Reviewed on: 2nd September 2024

Reply from Harpenden Building Society Hi Donian, Thank you for your feedback and I'm sorry to understand that you have been disappointed with the process of opening your account and the ISA transfer process. I can empathise with your frustrations around the process and we are working hard with our software provider to enhance the user experience and we are confident that this will improve. I am pleased to understand that the end result was good, but take on board that there are improvements to be made. If we can be of any further assistance to you in this matter please do not hesitate to contact me. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Brilliant staff, friendly, helpful and really care about their customers. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review. It is great to read that you have had a positive experience in one of our branches. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Lovely staff members. Please keep the branch open!. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for the lovely review about our branches and the staff in them. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Friendly, helpful staff and local for me. George gave me advice about products without being pushy. Had time to make my mind up. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review. It's lovely to hear that George provided you with some great service. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Face-to-face availability. All members of staff are friendly, helpful and polite. Ther are endowed with patience. I am treated as a valued customer and made to feel welcome. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review, it is always lovely to read such positive feedback. I shall be sure to pass it onto our Branch Team. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Extremely helpful and friendly staff. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review. I will pass it on to our Branch Team. Kind Regards, Emma Sinclair Senior Savings Operations Manager Response date: 3rd September 2024

In branch service review

Clean, welcoming branch with kind, friendly staff. Reviewed on: 31st August 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th September 2024

In branch service review

Competitive rates and I like that it is a building society. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review. It's always nice to read positive feedback. Kind Regards, Emma Sinclair Senior Savings Operations Manager Response date: 3rd September 2024

Do you have a different Harpenden Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Penny Post Credit Union 4.92 from 742 reviews
Savings
from Teachers Building Society 3.32 from 5 reviews
Savings
from Chase Bank 4.94 from 20350 reviews

Want to see more from Harpenden Building Society?

Mortgages
from Harpenden Building Society 2.67 from 18 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Harpenden Building Society: Savings reviews

86% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (429)

A friendly helpful building society with a personal touch

EXCELLENT GOOD OLD FASHIONED CUSTOMER SERVICE

Easy and good way of saving, opened account online i...

More detailed clarity needed - Open an ISA

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024