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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.25
Based on 428 reviews, last reviewed 2nd Feb 2026
117% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Exceptional telephone Staff. I would like to express how extremely helpful the staff members were on the telephone when dealing with Cash ISA questions, namely Jane, Laura and Cat... Read more Reviewed on: 2nd February 2026
Jacqueline 's avatar
Jacqueline

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (428)

Review of the Harpenden Building Society, Savings:

The company failed to inform Me of several savings...

1
The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - understanding and unhelpful Reviewed on: 1st October 2024
Simon H's avatar
Simon H
Reply from Harpenden Building Society Dear Simon, Thank you for your review and I’m sorry to understand that you are unhappy with the service you have received- specifically relating to communications regarding interest rate reductions. We monitor all electronic communications to establish if any messages are ‘undelivered’ or ‘suppressed’ and will look to contact these customers through a different channel. We have fully reviewed and investigated your complaint and have sent you our final response on the 1st of October. This details how to refer your complaint to the Financial Ombudsman Service if you are not satisfied with the outcome of your complaint, however we would welcome further discussion if anything in our final response is factually incorrect. Jon Sweeting Commercial Manager Response date: 2nd October 2024
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Harpenden Building Society

In branch service review

5
Very polite staff. Helpful to an older person. Explained well. Reviewed on: 19th August 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. I will pass it on to our Branch Team. Kind Regards, Emma Sinclair Senior Savings Operations Manager Response date: 3rd September 2024
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Harpenden Building Society

Not straightforward to open an account

3
Not as straightforward to open an account as it should be. No details provided on initial communication about what sort code and account number to use. Also, poor information on how to register for an online account, and misleading details given about account number. Reviewed on: 16th August 2024
Ron F's avatar
Ron F
Reply from Harpenden Building Society Hi Ron, Thank you for your feedback, and I can empathise with your frustrations, especially regarding sort codes and account numbers. In a nutshell- Harpenden Building Society is not a 'clearing bank' and as such, we do not have a unique Sort Code. Instead (and similar to other smaller Building Societies) we use our bank to receive deposits and ask customers to quote their Harpenden Building Society roll number to ensure funds are credited to the correct account. I will review the signposting on our application journey to look for further opportunities to make this clearer. In the meantime, if i can be of any further assistance to you in this matter then please do not hesitate to contact me. Kind regards, Jon Sweeting Commercial Manager Response date: 19th August 2024
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Harpenden Building Society

Friendly and helpful staff at the Tring Branch.

5
Friendly and helpful staff at the Tring Branch. Branch within easy distance from my home and I hope it remains open for years to come. Reviewed on: 15th August 2024
Ian Reading's avatar
Ian Reading
Reply from Harpenden Building Society Hi Ian, Thank you for your feedback- this is great to read and I will pass this to Gill and the team at Tring branch. Kind regards, Jon Sweeting Commercial Manager Response date: 16th August 2024
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Harpenden Building Society

Very thorough.

5
Very thorough. Good levels of security used. A little daunting at first but if time is taken to read through all information, it's quite straightforward. Reviewed on: 11th August 2024
Angelica's avatar
Angelica
Reply from Harpenden Building Society Hi Angelica, Thank you for your feedback. It's always a delicate balance to ensure proportionate security, and an user friendly experience, and i'm glad on this occasion that we have met your expectations. We really appreciate your review. Kind regards, Jon Sweeting Commercial Manager Response date: 12th August 2024
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Harpenden Building Society

In branch service review

5
Straightforward to use. Quick response and paperwork sent promptly. Reviewed on: 10th August 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th September 2024
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Harpenden Building Society

I'm not great with online account opening so phoned...

5
I'm not great with online account opening so phoned 3 times to get advice, each time speaking to someone different. All extremely helpful to me. Lovely to actually speak to a human being who was happy to help! 10 out of 10, give those ladies a pay rise! Reviewed on: 7th August 2024
LJB's avatar
LJB
Reply from Harpenden Building Society Hi LJB, Thanks for your feedback and i'm sure the ladies who spoke to you will be delighted with your review... especially your thoughts regarding a pay rise! If we can be of any further assistance to you then please do not hesitate to contact us. Yours sincerely, Jon Sweeting Commercial Manager Response date: 8th August 2024
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Harpenden Building Society

Customer service

5
In every interaction I have had with them, the staff at the Leighton Buzzard branch of Harpenden Building Society have been extremely professional, helpful and friendly. They have answered my queries and dealt with any enquiries very promptly and efficiently. Reviewed on: 3rd August 2024
R J's avatar
R J
Reply from Harpenden Building Society This is great to read and thank you for your review. I will make sure that this is passed to Isabel and the team at Leighton Buzzard. Thanks once again, Jon Sweeting Commercial Manager Response date: 5th August 2024
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Harpenden Building Society

In branch service review

5
The service of all the staff is great. Polite, friendly, honest and helpful. 10/10. Reviewed on: 31st July 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read and I'll make sure that this is shared with the team. Thanks for your review. Jon Sweeting Commercial Manager Response date: 2nd August 2024
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Harpenden Building Society

In branch service review

5
Local, friendly and knowledgeable staff. Reviewed on: 31st July 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024
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Harpenden Building Society

In branch service review

5
Very helpful, friendly staff. Convenient opening times. Reviewed on: 31st July 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024
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Harpenden Building Society

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