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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 2.99 (678 reviews)

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2.99

Based on 678 reviews, last reviewed 4th Apr 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

36%

19%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (678)

Review of the Hastings Direct, Car insurance:

Affordable for young drivers

I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024

Extortionate fees and charges

I've been with this company for a while. I tried to cancel my policy when it was up for renewal but it was an impossible task. I was paying £35 a month for a 13 plate Focus. The engine blew, and I ended up with a 2.2 SRi Vectra, which cost the same per month as the Focus. I have just changed to 64 plate Seat, and when I changed the car on my policy, it jumped from £35 to £66 a month!! Having dropped from a Group 22 car to a Group 11 car. Checked on Compare the Market and numerous providers were offering identical cover for £35 a month. So I called Hastings to be told that the best price they could find was £140 a month, and if I want to cancel I have to pay a £45 admin fee, and in top of that a further £55 due to the loss of interest as my policy is paid monthly. Needless to say, I will not be renewing. Reviewed on: 4th August 2022

Car insurance

Car insurance from Hastings has been straight forward! Reviewed on: 1st August 2022

Renewed without my consent

They renewed my policy without me telling them. In the website there is a button to renew your policy I didn't press this and it still renewed. I called them and they charged me 20 pounds to cancel it but it was there fault. They would budge on it after 2 trips to consult with his supervisor.And then he hung up on me. Don't go with this shower of fraudsters. Reviewed on: 1st August 2022

Would give -50 stars if i could, AVOID!!

The WORST insurance going, absolutely disgusting company! Avoid at all costs!!! The whole front of my car was ripped off by a wreckless driver as i was coming out of my driveway. Insurance said it was my fault and i “shouldn't have been coming out of my driveway” alright then let me just not go to work or ever leave my house again!!!! Non stop battle for the past three weeks trying to sort it out, got a different story every time i called them! One person told me i would need to admit liability to be entitled to a courtesy car, another person told me that it was my fault because i was reversing out… IV’E NO FRONT END!! Another person told me i had admitted liability - deffo didn't do that!!! Coming up to 4 weeks since the accident and i still don't have a courtesy car, but the man who hit me (also conveniently insured with hastings) got one 2 days later! I wonder if i was a man would i have recieved a car quicker? Very clear discrimination there. Not ONCE has this company reached out to me since the accident!! I’ve had to ring them (any many other companies they associate with) myself!!!!! The stress they have caused me is like no other!! Please please please avoid!!!!!!!! Not to mention they’ve already double my premium (due in august) without even discussing anything with me or letting me know what is happening with my claim!!!!! Ive never been so angry and so disgusted by the way a company treats people!!! I have started a formal complaint against them and there even making that a pain!!!!!! AVOID AVOID AVOID!!!!! Reviewed on: 31st July 2022

Would give Zero if I could

Would give 0 stars if I could. Money Supermarket sent me to Hastings while trying to insure my car, paid the deposit, submitted DD details then received nothing. Got in touch with customer services after being redirected from live chat, couldn't get an answer so was delayed collecting the new car. Unbeknownst to me, my family were arranging a surprise birthday for me the following day, a surprise which was unfortunately spoiled when I had to collect the car a day late due to needing to insure elsewhere, because when Hastings finally got back in touch and explained that my policy didn't bind, they couldn't offer me insurance after all, despite me going back to Money Supermarket And being offered the exact same quote. I eventually got the deposit refunded days later, then out of the blue the complaints department got in touch with me, so I complained, wasn't going to as I'd got the deposit back. They explained that the issue that prevented my policy working was known, and the refund process was also known, but not followed. They told me it would be used as a training experience for the staff. Small consolation to me as they told me all this while I was on a short break that was planned by my kids as a birthday present, so all told, two weekends disrupted. They offered me £50 compensation, which had to be a cheque, then I got a voicemail saying the could bank transfer it instead, but it still hasn't arrived, so I've started including the CEO in the email thread, which does get them moving briefly, but then silence again. Thanks to the power of the web, I've now got the CEOs mobile number and personal email, both of which I've made use of, but as yet, nothing. We're over 3 weeks down the line from the original attempt to insure, and I'm getting royally p&_£#ed off with it now, hence my review. Avoid them like the plague folks, no good will come of doing business with Hastings. Reviewed on: 28th July 2022

Awful customer service

Incredibly bad customer service, from the start until the end 1 month later. Reviewed on: 28th July 2022

Just what I needed

Hastings Direct were able to provide me with just what I needed in car insurance, no more, no less, practically perfect. Reviewed on: 22nd July 2022

Amazing

I have a blackbox with hastings. It isn't bad at all! Although it is sensitive, that's how it should be as its keeping drivers safe. I drive normally and carefully and have never gone below 90. They don't constantly email to say you've done something wrong. (Not for me anyway) No curfews. Very cheap. Very reliable. Reviewed on: 20th July 2022

Good insurer

Only needed to use them once for a breakdown and response time was 1 hour which was okay, no issues outside of that Reviewed on: 18th July 2022

They do not settle total loss claims at true value of car

BEWARE: Cheap insurance for a reason, having suffered a total loss, this company goes to great lengths to avoid paying the true value of my car, even after providing evidence, thousands away and truly shocking behaviour. Clearly cheap insurance for a reason as I have found out. Reviewed on: 13th July 2022

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