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Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.19
Based on 684 reviews, last reviewed 12th Jun 2026
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
35%
See only 4 star reviews
20%
See only 3 star reviews
6%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

Brilliant Great app, great customer service, and great quote offered. Speaking on the phone usually helps to get a better quote but being loyal to Hastings has ... Read more Reviewed on: 7th June 2026
aisha aj's avatar
aisha aj

Latest lowest rating:

1

Had a accident,rung a management company by mistake,... Had a accident,rung a management company by mistake,didn't realise I did.as many others have from what I've read..rung hastings direct to find out wha... Read more Reviewed on: 12th June 2026
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John w
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (684)

Would give -50 stars if i could, AVOID!!

1
The WORST insurance going, absolutely disgusting company! Avoid at all costs!!! The whole front of my car was ripped off by a wreckless driver as i was coming out of my driveway. Insurance said it was my fault and i “shouldn't have been coming out of my driveway” alright then let me just not go to work or ever leave my house again!!!! Non stop battle for the past three weeks trying to sort it out, got a different story every time i called them! One person told me i would need to admit liability to be entitled to a courtesy car, another person told me that it was my fault because i was reversing out… IV’E NO FRONT END!! Another person told me i had admitted liability - deffo didn't do that!!! Coming up to 4 weeks since the accident and i still don't have a courtesy car, but the man who hit me (also conveniently insured with hastings) got one 2 days later! I wonder if i was a man would i have recieved a car quicker? Very clear discrimination there. Not ONCE has this company reached out to me since the accident!! I’ve had to ring them (any many other companies they associate with) myself!!!!! The stress they have caused me is like no other!! Please please please avoid!!!!!!!! Not to mention they’ve already double my premium (due in august) without even discussing anything with me or letting me know what is happening with my claim!!!!! Ive never been so angry and so disgusted by the way a company treats people!!! I have started a formal complaint against them and there even making that a pain!!!!!! AVOID AVOID AVOID!!!!! Reviewed on: 31st July 2022
Nicole Rowland's avatar
Nicole Rowland

Would give Zero if I could

1
Would give 0 stars if I could. Money Supermarket sent me to Hastings while trying to insure my car, paid the deposit, submitted DD details then received nothing. Got in touch with customer services after being redirected from live chat, couldn't get an answer so was delayed collecting the new car. Unbeknownst to me, my family were arranging a surprise birthday for me the following day, a surprise which was unfortunately spoiled when I had to collect the car a day late due to needing to insure elsewhere, because when Hastings finally got back in touch and explained that my policy didn't bind, they couldn't offer me insurance after all, despite me going back to Money Supermarket And being offered the exact same quote. I eventually got the deposit refunded days later, then out of the blue the complaints department got in touch with me, so I complained, wasn't going to as I'd got the deposit back. They explained that the issue that prevented my policy working was known, and the refund process was also known, but not followed. They told me it would be used as a training experience for the staff. Small consolation to me as they told me all this while I was on a short break that was planned by my kids as a birthday present, so all told, two weekends disrupted. They offered me £50 compensation, which had to be a cheque, then I got a voicemail saying the could bank transfer it instead, but it still hasn't arrived, so I've started including the CEO in the email thread, which does get them moving briefly, but then silence again. Thanks to the power of the web, I've now got the CEOs mobile number and personal email, both of which I've made use of, but as yet, nothing. We're over 3 weeks down the line from the original attempt to insure, and I'm getting royally p&_£#ed off with it now, hence my review. Avoid them like the plague folks, no good will come of doing business with Hastings. Reviewed on: 28th July 2022
Pete Howell's avatar
Pete Howell

Awful customer service

1
Incredibly bad customer service, from the start until the end 1 month later. Reviewed on: 28th July 2022
Etienne Pansegrauw's avatar
Etienne Pansegrauw

Just what I needed

5
Hastings Direct were able to provide me with just what I needed in car insurance, no more, no less, practically perfect. Reviewed on: 22nd July 2022
James Keigan's avatar
James Keigan

Amazing

5
I have a blackbox with hastings. It isn't bad at all! Although it is sensitive, that's how it should be as its keeping drivers safe. I drive normally and carefully and have never gone below 90. They don't constantly email to say you've done something wrong. (Not for me anyway) No curfews. Very cheap. Very reliable. Reviewed on: 20th July 2022
Lightydreamer 21's avatar
Lightydreamer 21

Good insurer

4
Only needed to use them once for a breakdown and response time was 1 hour which was okay, no issues outside of that Reviewed on: 18th July 2022
SophT's avatar
SophT

They do not settle total loss claims at true value of car

1
BEWARE: Cheap insurance for a reason, having suffered a total loss, this company goes to great lengths to avoid paying the true value of my car, even after providing evidence, thousands away and truly shocking behaviour. Clearly cheap insurance for a reason as I have found out. Reviewed on: 13th July 2022
JO's avatar
JO

Read the small print...

1
After being insured with Hastings for a number of years I just rung to cancel my policy as I sold my car. Despite being fully paid up to date I get a £45 admin fee for the pleasure. Read the small print guys, they get their money in other ways from you. Absolutely disgusting. Reviewed on: 5th July 2022
Jon Vine's avatar
Jon Vine

AVOID

1
10 weeks since my accident other party admitted fault cctv evidence presented but still out of pocket after the stated my bike was a write off avoiding all calls and emails from me Reviewed on: 2nd July 2022
Sarah Doody's avatar
Sarah Doody

Substitute Vehicle Cover a Joke

1
Purchased substitute vehicle cover. They won’t provide this if the accident is deemed not your fault (bizarre, Hastings Direct loves to reward bad driving) and split liability. They take weeks to respond to emails and phone calls. If they write off your car they will ‘lose’ the information you submit to drag out the proceedings to make you take a lower offer. Cheap but exceptionally poor service. Will not be renewing with them. Choose them at your own risk. Reviewed on: 22nd June 2022
Nadia Marken's avatar
Nadia Marken

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