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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.19 (684 reviews)

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3.19

Based on 684 reviews, last reviewed 12th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

5

Brilliant Great app, great customer service, and great quote offered. Speaking on the phone usually helps to get a better quote but being loyal to Hastings has ... Read more Reviewed on: 7th June 2026

Latest lowest rating:

1

Had a accident,rung a management company by mistake,... Had a accident,rung a management company by mistake,didn't realise I did.as many others have from what I've read..rung hastings direct to find out wha... Read more Reviewed on: 12th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (684)

Best company

Never let me down on my insurance Reviewed on: 12th August 2022

Hastings

,,,,,,,,,,,,,,,,,,,,,,, ,,,, ,, , , ,,,,,,,,,, Reviewed on: 12th August 2022

No quibbles!

Fantastic insurer, no issues and would recommend. Reviewed on: 12th August 2022

Excellent cover, Amazing price

Hastings cover exceeded my previous company by far and the excess was less. So easy to switch too Reviewed on: 10th August 2022

Warning Awful company, don't ever use them

Bad insurance company, corrupt, not keen to give you gdpr, about as useful as a chocolate teapot look else where Changed to NFU, cheaper, more helpful Reviewed on: 8th August 2022

DID NOT RENEW CAR INS

DID NOT RENEW MY CAR INS AS STATED IN LETTER AFTER CHECKING BANK DETAILS CORRECT. UNABLE TO VISIT FAMILY TODAY SUNDAY. CANNOT DRIVE TO WORK TOMORROW, MONDAY. LOST A DAYS WAGES. GOOD JOB I CHECKED OTHERWISE I COULD OF BEEN PROSECUTED BY THE POLICE. Reviewed on: 7th August 2022

Avoid this shower at all cost. 0 stars should be an option!

Worst insurance provider it’s ever been my misfortune to deal with. They took my money from my credit card without my permission even after they had acknowledged that I did not want to renew. Reviewed on: 4th August 2022

Extortionate fees and charges

I've been with this company for a while. I tried to cancel my policy when it was up for renewal but it was an impossible task. I was paying £35 a month for a 13 plate Focus. The engine blew, and I ended up with a 2.2 SRi Vectra, which cost the same per month as the Focus. I have just changed to 64 plate Seat, and when I changed the car on my policy, it jumped from £35 to £66 a month!! Having dropped from a Group 22 car to a Group 11 car. Checked on Compare the Market and numerous providers were offering identical cover for £35 a month. So I called Hastings to be told that the best price they could find was £140 a month, and if I want to cancel I have to pay a £45 admin fee, and in top of that a further £55 due to the loss of interest as my policy is paid monthly. Needless to say, I will not be renewing. Reviewed on: 4th August 2022

Car insurance

Car insurance from Hastings has been straight forward! Reviewed on: 1st August 2022

Renewed without my consent

They renewed my policy without me telling them. In the website there is a button to renew your policy I didn't press this and it still renewed. I called them and they charged me 20 pounds to cancel it but it was there fault. They would budge on it after 2 trips to consult with his supervisor.And then he hung up on me. Don't go with this shower of fraudsters. Reviewed on: 1st August 2022

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