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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 2.99 (678 reviews)

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2.99

Based on 678 reviews, last reviewed 4th Apr 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

36%

19%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (678)

Review of the Hastings Direct, Car insurance:

Affordable for young drivers

I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024

Appalling service- avoid!

If i could give no stars i would. Avoid this company like your life depends on it. I am absolutely disgusted with the service, or lack of service from Hastings. It has taken them 4 weeks to view video footage of my non-fault claim and now subsequently time has run out regarding having to pay my excess. This is not the only issue, I have been placed on hold more times than I care to speak of (equating to hours not minutes). When I logged a complaint I was basically told that because they didn't agree with my claim it would not be upheld! I took insurance with Hastings a number of years ago owing to its good reputation but I categorically am saying now that I woukd not recommend them. I am actually going to pay the remainder of my policy to be able to go elsewhere immediately. To say I am disappointed is an understatement. Shame on you Hastings - an experience than has gone from bad to worse each and every time I have had to make contact!” Reviewed on: 5th June 2021

Hastings cancelled my car insurance without any warnings..

Hastings have cancelled my car policy without any warnings, no email or a letter. Received email on 14th May stating your policy is cancelled. When asked they said because my car was write off and I should insure another car within 30 days, but I didn't know of this 30 days and Hastings didn't contact me by any mean to warn me. I spoke with Blessing on 15th May she escalated to her manager Maggy whose response to me is go check Terms and Condition, so basically Hastings are not doing their job to send me email to warn my policy will terminate after 30 days rather a MANAGER is telling me go read terms and conditions! IF THEIR MANAGER RESPONSE IS LIKE THAT WHAT DO YOU EXPECT FROM NORMAL EMPLOYEES!! I WORK IN CORPORATE BANK AND MY ADVISE TO HASTINGS BE PROFESSIONAL AND LEAD BY EXAMPLE. Spoke with Tamara on 21st May and she's blaming the postman she said we issued you a letter on 04th May, a letter that I have never received. I said to Tamara guess what I received every letter from Hastings but not this because they never sent me a warning letter. Complete unprofessional-ism, they cover themselves they didn't do their job and now blaming the post, and rude response go check the policy terms. I will just say they have no honesty, no integrity. Reviewed on: 24th May 2021

very poor customer service

i want to add my son-in-law on to my car policy. He hasn't had any significant accidents and has no driving offences in the last 5 years. I tried to do so online but having completed the form a message said that I needed to ring Hastings Direct. I've tried to do so, and just spent 45 minutes waiting to be answered. I've finally given up. I won't use them again, even if their quote is competitive Reviewed on: 30th April 2021

Avoid, worst company ever! Fees - Hidden Fee everywhere!

Absolutely terrible service, incompetent and unhuman!!! Hastings Entered wrong details over the phone, then charging me a fortune for they own mistakes, not willing to solve the issue, just constantly trying to charge me with fees. Worst insurance company ever. Will be sending this company to trading standards and plenty of other institutions to carry out a check, because this is not right. Reviewed on: 5th April 2021

Steal money iut accounts for policy i dont have

Stole full amount out my account and im still waiting 20 days later to have it returned i get nothing but excuses on why tgey cant return it stay well clear of this company Reviewed on: 23rd March 2021

poor customer service

wouldn't let me complete quote online then proceeded to add over £100 to the quote price for having to call them. Reviewed on: 16th March 2021

Reliable customer service

Effective and Efficient services Reviewed on: 13th March 2021

Unprofessional and dishonest.

Guys don't touch them with a bargepole! Trying for 3 days to change my policy with no reply. Eventually had to go with another company. Now trying to charge me £45 for cancelling within the last month, even threatening with debt collection. They made a big deal of supporting the NHS etc, but in reality they're screwing me over. Reviewed on: 19th February 2021

Hastings direct car insurance guilty of mis selling worthless car insurance with constitutes fraud avoid

This insurance company sold me a car insurance over the phone and send me incorrect papers and when I had an accident all they had promised turned out to be untrue and my fully comprehensive was only worth a 3 part and that constitutes mis selling and is fraud. They also tried to make me pay twice for the insurance which is not legal either and their customer service is appalling. Avoid this company if you want to be fully insured by a profesional and honest insures. Reviewed on: 2nd February 2021

Fraudulent scam operators

Fraudulent scam - now with shocking customer service! Originally quoted around £600 / year for car insurance - with monthly payments of £57 / month. Went through the acceptance and payment process using these figures. When insurance documents came through and direct debits had been taken, cost of policy had risen to £1,100 with monthly payment £99 / month. I did not see the (almost double!) inflated yearly price at any point during the process so believe that I have been scammed based on a fraudulent quotation. To compound the issue, I can't believe this company could act any more dishonestly. The customer service operative I dealt with to try and resolve this took almost an hour to understand what the issue was - and still didn't grasp the problem. Now after battling with the complaints team, they have been totally unhelpful and dismissive about THEIR mistake and the theft of my money. Now onto the Ombudsman and legal advice!! DO NOT USE! DO NOT USE! DO NOT USE! Reviewed on: 1st February 2021

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