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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (675 reviews)

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3.09

Based on 675 reviews, last reviewed 23rd Jan 2026

92% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (675)

Review of the Hastings Direct, Car insurance:

No quibbles!

Fantastic insurer, no issues and would recommend. Reviewed on: 12th August 2022

straightforward car insurance.

straightforward easy to use app and very good insurance for a very reasonable price, easy to use and buy online or using the app. when i needed to phone them after an accident they were very polite and helpful. Reviewed on: 4th September 2024

renewel quote high but reduced it after a phone call

Got a renewel quote which was nearly twice as much as last year so did a comparison and rang them up and told them the comparison quote and a very nice man got me a quote much much lower and not much more than the previous years quote Reviewed on: 4th September 2024

Trying to do their best

They handled my case with care even though it was my fault Reviewed on: 4th September 2024

Getting In touch to change some details was extremel...

Getting In touch to change some details was extremely easy. I wasn’t waiting for hours and didn’t get cut off. There wasn’t a million questions or steps. Everything was sorted within 10 minutes start to finish. Reviewed on: 4th September 2024

The price each year beats anything else

The price each year beats anything else Reviewed on: 4th September 2024

Unbeaten Hastings Direct renewal quote

My car insurance renewal with Hastings had increased more than l was expecting especially with an additional years no claim bonus. I therefore shopped around but couldn’t find anything comparable worth charging for so l renewed with Hastings. Reviewed on: 3rd September 2024

Hastings car insurance...

I initially went with Hastings car insurance because they were offering the lowest prices but this includes the use of a black box to track your driving. After the first 12 months, upon renewal I was able keep my current policy at a reasonable price and no need for black box. All in all very good. Reviewed on: 31st August 2024

Good quote and purchase/renewal process, competitive...

Good quote and purchase/renewal process, competitive pricing and inclusion in comparison sites, multi-product discount, good customer service and comms during claim handling Reviewed on: 30th August 2024

Hastings car insurance

I have car insurance and a black box with Hastings, fitting the box and downloading the app was easy, the app is very interactive and useful when looking at my driving habits and ways to improve. Renewal was also simple and convenient on the app and I knew when to renew due to the handy reminders. My son just passed his driving test and is a named driver on the policy at a very reasonable rate. Reviewed on: 29th August 2024

Good customer service

Overall pretty good, the customer service reps are knowledgeable and generally able to work with you on the cost of renewal. Reviewed on: 27th August 2024

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