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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.33 (70 reviews)

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3.34

Based on 70 reviews, last reviewed 7th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

16%

33%

Latest highest rating:

4

Easy to manage on line Easy to manage on line, app useful. Good price, easy to to understand policies Reviewed on: 7th September 2025

Latest lowest rating:

1

Cheap.. but it shows! Very poor customer services! Initially had to answer lots of questions eg does the house have a slate or tile roof? ( they knew all that anyhow) Total... Read more Reviewed on: 17th July 2025

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Home insurance reviews (70)

Review of the Hastings Direct, Home insurance:

Old and stressed and feeling gullible

As with most companies there are lots of promises of customer care. Sadly, there is little if any care here. OK, I have probably made a mistake by making a claim on a small item, but at my age things get blurred. Hastings passed my details to SBS who also made great claims of customer care. After two weeks without my Tablet phone, I had heard nothing, so I contacted SBS who told me "they could not talk to me as they has passed my repair details back to Hastings : "SIX days previously" and that I must contact Hastings Direct, giving me a "direct" number. Calling that number put me through an extended series of number entries/ button pushing, ...for the call to be finally cut off, instructing me to use app or account online. Further attempts gave same result. So, accessing my account, I find Hastings cannot talk to me either ... and I am instructed to ring the underwriters: "Advantage" via a number displayed on screen. I finally got to speak to someone, at Advantage, who did not even ask me who I was...,just to be told: "if it was about a claim there was no-one who could talk to me because they have too many claims". The next day, I made further attempts to contact and find out about my item, but could contact no-one. Finally, I filled in an online complaint form. Even that has not been acknowledged. What do I do now? Go to the ombudsman ? I would be so much happier to have my money back and get a repair myself. It would be far less costly to me all round - especially after I have paid the excess. It also seems that that my premium could go up by well over £1000 next year. All this, grief for a small claim for broken PC Tablet screen and with 9 years no claims bonus. What is more worrying is that we also have car insurance with this company. Now, of course, I have read the reviews. Too late. It certainly seems that have paid insurance premiums for nothing. I always watch the insurance scam programs and feel sorry for the insurance companies and get annoyed about premiums getting higher because of them. I now see the other side of the coin. Reviewed on: 28th June 2023

Easy to manage on line

Easy to manage on line, app useful. Good price, easy to to understand policies Reviewed on: 7th September 2025

It was very easy to complete the quote

It was very easy to complete the quote Reviewed on: 6th September 2025

I have had no problems since having swapped to Hasti...

I have had no problems since having swapped to Hastings direct and they were able to answer any questions straight away Reviewed on: 5th September 2025

Great cover

never used hastings before but found excellent home insurance on their site, great cover and competitive price Reviewed on: 5th September 2025

Changed house insurance provider this year and saved...

Changed house insurance provider this year and saved £50 for similar cover by getting Hastings Essential house and contents cover on-line. Only had it for a month or so therefore too early to tell about service, if required, but price was very competative. Reviewed on: 5th September 2025

It was the most affordable and best value option at...

It was the most affordable and best value option at the time. I found them easy to reach via phone and helpful to ask questions which is valuable Reviewed on: 5th September 2025

Beat all renewal offers and offered a competitive re...

Beat all renewal offers and offered a competitive renewal price with geeat cover. Reviewed on: 5th September 2025

Competitive pricing.

Very straightforward to take out home insurance online with Hastiny. Very competitive pricing. Reviewed on: 5th September 2025

Easy to manage online account.

Easy to manage online account. competitive price and great cover. Reviewed on: 4th September 2025

Cheap.. but it shows!

Very poor customer services! Initially had to answer lots of questions eg does the house have a slate or tile roof? ( they knew all that anyhow) Totally irrelevant as the claim was for a cycle stolen on holiday! Still waiting after several weeks inspite of phone calls and unanswered emails Reviewed on: 17th July 2025

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