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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.33 (70 reviews)

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3.34

Based on 70 reviews, last reviewed 7th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

16%

33%

Latest highest rating:

4

Easy to manage on line Easy to manage on line, app useful. Good price, easy to to understand policies Reviewed on: 7th September 2025

Latest lowest rating:

1

Cheap.. but it shows! Very poor customer services! Initially had to answer lots of questions eg does the house have a slate or tile roof? ( they knew all that anyhow) Total... Read more Reviewed on: 17th July 2025

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Home insurance reviews (70)

Review of the Hastings Direct, Home insurance:

Old and stressed and feeling gullible

As with most companies there are lots of promises of customer care. Sadly, there is little if any care here. OK, I have probably made a mistake by making a claim on a small item, but at my age things get blurred. Hastings passed my details to SBS who also made great claims of customer care. After two weeks without my Tablet phone, I had heard nothing, so I contacted SBS who told me "they could not talk to me as they has passed my repair details back to Hastings : "SIX days previously" and that I must contact Hastings Direct, giving me a "direct" number. Calling that number put me through an extended series of number entries/ button pushing, ...for the call to be finally cut off, instructing me to use app or account online. Further attempts gave same result. So, accessing my account, I find Hastings cannot talk to me either ... and I am instructed to ring the underwriters: "Advantage" via a number displayed on screen. I finally got to speak to someone, at Advantage, who did not even ask me who I was...,just to be told: "if it was about a claim there was no-one who could talk to me because they have too many claims". The next day, I made further attempts to contact and find out about my item, but could contact no-one. Finally, I filled in an online complaint form. Even that has not been acknowledged. What do I do now? Go to the ombudsman ? I would be so much happier to have my money back and get a repair myself. It would be far less costly to me all round - especially after I have paid the excess. It also seems that that my premium could go up by well over £1000 next year. All this, grief for a small claim for broken PC Tablet screen and with 9 years no claims bonus. What is more worrying is that we also have car insurance with this company. Now, of course, I have read the reviews. Too late. It certainly seems that have paid insurance premiums for nothing. I always watch the insurance scam programs and feel sorry for the insurance companies and get annoyed about premiums getting higher because of them. I now see the other side of the coin. Reviewed on: 28th June 2023

easy to do

Bought this year- easy to do - simple questionnaire which covered everything Reviewed on: 4th September 2024

Hastings are great

I had hastings for one year it was a smooth experience and they covered everything I needed and wanted. Unfortunately I had to leave as their price had risen a bit too much for me. Leaving was easy, no problems. Reviewed on: 4th September 2024

Excellent company

They were very helpful in reducing my yearly premium Reviewed on: 24th August 2024

The best product for the price

The best product for the price, comprehensive cover with value Reviewed on: 24th August 2024

Competitively priced.

To date I have not had to make a claim and have limited dealings with Hastings but customer service has been polite and efficient and pricing competitive. Reviewed on: 23rd August 2024

Our home insurance was very competitively priced, wi...

Our home insurance was very competitively priced, with low excesses and high cover. It was easy to personalise our cover and add on valuables such as an engagement ring, and gadget cover for both inside and outside the home. Reviewed on: 23rd August 2024

So easy to use their website and get a quote

So easy to use their website and get a quote Reviewed on: 23rd August 2024

Really easy to set up a policy.

Really easy to set up a policy. They’re always competitively priced against other providers. Their app makes the policy easy to manage and if you need to make any changes. Reviewed on: 23rd August 2024

Were the cheapest by a small amount but have used in...

Were the cheapest by a small amount but have used in the past and very competitive and good customer service. The app they have is about as good as insurance companies have figured out so far. Always worth topping up with a cashback somewhere too Reviewed on: 23rd August 2024

Disgrace.

Disgrace. Basically accused of lying to save them £100. Because I was not in the room when the damage occurred they referred to this as an inconsistency rather than simply honest. Liars and cheats. Took 3 months to refuse to pay so paid £50 in premiums whilst waiting. AVOID. Reviewed on: 10th January 2024

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