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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.33 (70 reviews)

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3.34

Based on 70 reviews, last reviewed 7th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

16%

33%

Latest highest rating:

4

Easy to manage on line Easy to manage on line, app useful. Good price, easy to to understand policies Reviewed on: 7th September 2025

Latest lowest rating:

1

Cheap.. but it shows! Very poor customer services! Initially had to answer lots of questions eg does the house have a slate or tile roof? ( they knew all that anyhow) Total... Read more Reviewed on: 17th July 2025

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Home insurance reviews (70)

Review of the Hastings Direct, Home insurance:

Avoid immoral staff and ethics

One star rating but would rather zero... Absolutely dreadful company to have dealings with. We have had our car stolen so 3 weeks on and no further forward getting a resolution. Our first communication with Hastings straight away the advisor threw down our necks how much it was going to cost us. Sympathy doesn’t ring out of their mouths they don’t care it’s turned your life upside down. We have had to purchase another car on finance whilst we wait for them to sort their sorry backsides out. We sought a new policy with a 64 plate ŠKODA Octavia AA were offering 12 months fully comprehensive for £330 a month £200 excess. We called Hastings (30 mins of being on hold) to see if they could be competitive so the adviser told us if we paid £116 for the rest of the policy (4 months left) we would have no more to pay till Renewal. How wrong she was!!! It turns out as well as the £116 they lied about they still want £29.85 for the next 4 months as well That’s costing us nearly £240 for 4 months insurance!!! When we could have had 12 months for £90 more! Hastings you’re absolutely despicable every member of your “team” doesn’t know if they are a flag or a balloon every adviser pulls bs from the back of their imagination and fill us with lies. I’m livid and will do my upmost to share the disgusting experience I’ve had. From hours and hours of being on hold sitting through your monotonous Hypocritical recordings, trying a to find an adviser that actually knows something... it’s a joke you’re a joke and as long as I have a hole in my head I will make sure I never use you again and slate your company till I’m blue Reviewed on: 9th November 2019

Great service....

its just a shame about the admin charge every time you change something. Apart from that I have had no problems. Reviewed on: 24th July 2017

easy and cheap

got my home insurance with hastings direct. it was easy and the best and cheapest quote i got so i took them up on it! Reviewed on: 18th July 2017

Not bad

Easy to set up and reasonably priced Can be difficult to get through to Reviewed on: 13th October 2016

No problems

Never had any problems, very cheap and reliable Reviewed on: 1st August 2016

Home Insurance Reviewer

Haven't flooded for 57 years prior to the flood barrier been erected when whole village went underwater , wouldn't insure ! The computer said no ! Rubbish Reviewed on: 13th July 2016

CheekyCharges Campaigner

Not too bad, until, I wanted to change my address, and, found out it would cost me £30 to be able to do it! Reviewed on: 13th March 2016

Efficient, and good value for money.

Hastings Direct are very competitive when it comes to price, plus they give you 5 star customer service. I would recommend them to absolutely anybody. Reviewed on: 8th November 2015

simple and hassle free

Hastings direct offered a simple and quick insurance quote. Their website is easy to navigate and very user friendly giving the option to tailor make your policy to suit your own needs. The price offered was the best around and the final step to purchase the insurance was hassle free and quick. Reviewed on: 5th November 2015

quick and easy

Have been with Hastings for 3 year as they always seem to be cheapest when I come to renew. Can't judge them on their claims handling as thankfully I havent needed to claim Reviewed on: 27th August 2015

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