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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1625 reviews)

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4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

43% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Wonderful, friendly Society

Myself and my husband have always had excellent service from the Hinckley & Rugby, the staff could not be more helpful and accommodating and I would highly recommend them. Reviewed on: 15th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 16th August 2022

Easy to do business with.

Wanted to open a new savings account which was done very quickly and without any issues. Reviewed on: 15th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 16th August 2022

Friendly and so easy to work with

The help to make seamless the process of closing an account on the death of my father and opening a new one for my mother was outstanding. Rita Hawkins in particular was extremely helpful throughout. The speed and efficiency of the service (compared to other financial institutions I had dealings with over the same issue ) was first rate. Thank you. Reviewed on: 12th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 15th August 2022

South Wigston

Friendly and helpful service from all the staff Reviewed on: 11th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 12th August 2022

Superb face-to-face customer service

I needed to change my savings account and popped into branch to understand more about certain products. My queries were answered in professional manner, Jeanette was friendly, discreet and professional - a credit to herself and your company. She provided courteous and welcoming customer service. Needless to say - everything was sorted within 20 minutes of my entering branch. Reviewed on: 10th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 12th August 2022

Excellent customer service.

The lady at the Lutterworth branch was extremely efficient and the application only took a few minutes. Reviewed on: 10th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 11th August 2022

Excellent service

Both Simon the branch manager and Jade could not have been more helpful and explained everything in detail Reviewed on: 10th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 11th August 2022

EXCELLENT SERVICE

THE CUSTOMER SERVICE ASSISTANT PROCESSED THE CLOSING OF ONE EXISTING ACCOUNT AND THE OPENING OF A NEW ACCOUNT MOST EFFICIENTLY AND WITH A FRIENDLY MANNER. CAN'T FAULT HER! Reviewed on: 9th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 10th August 2022

What great service

Very friendly staff as usual and all the documents arrived the next day. Please don't close this branch, I love the local service. Reviewed on: 6th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th August 2022

Great service with a smile!

Just opened another account with Lutterworth. As always, everything was explained, and then completed, very efficiently. Great to have access to such a reliable, secure, local service. Reviewed on: 5th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th August 2022

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