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Hinckley & Rugby Building Society: Savings reviews

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4.85
Based on 1,625 reviews, last reviewed 5th Mar 2026
45% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
12%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026
Eleanor T's avatar
Eleanor T

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025
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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Friendly helpful staff

4
My application for a fixed rate bond was dealt with quickly and efficiently. There was an issue about ID but a phone call with friendly, helpful and knowledgeable staff sorted it out without any fuss. Reviewed on: 25th September 2019
H&R Member Feedback's avatar
H&R Member Feedback

Account transfer

5
Excellent service and extremely helpful staff. Reviewed on: 19th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Your comments will be passed on to our team who will be delighted that you were happy with the service they provided. Thank you for saving with us. Response date: 21st April 2021
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Hinckley & Rugby Building Society

Good customer service

5
Staff were very helpful and accommodating Reviewed on: 16th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Your comments will be passed on to our team who will be delighted that you were happy with the service they provided. Thank you for saving with us. Response date: 21st April 2021
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Hinckley & Rugby Building Society

First class service

5
On the death of my husband the staff at the Nuneaton branch could not have been more helpful and empathetic. Reviewed on: 16th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 21st April 2021
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Hinckley & Rugby Building Society

Excellent

5
I had every help from each of the staff members I spoke to. They had a good knowledge of their products , were able to explain clearly without jargon and they had good people skills. Reviewed on: 16th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Your comments will be passed on to our team who will be delighted that you were happy with the service they provided. Thank you for saving with us. Response date: 21st April 2021
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Hinckley & Rugby Building Society

Contact.

5
The customer assistant phoned me and was very helpful. Reviewed on: 15th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 16th April 2021
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Hinckley & Rugby Building Society

Good customer service

5
My savings account was set up quickly on arrival at the building society today. I obtained a receipt for my cheque deposit and a call to my landline to confirm the mobile number to use to contact me. Reviewed on: 15th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 16th April 2021
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Hinckley & Rugby Building Society

Friendly place, good service

5
Checked the savings rate, filled in the form, presented it with a cheque, details already on file as an existing customer, job done Reviewed on: 15th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 16th April 2021
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

Carol Davies was so helpful and knowledgable and the turnaround service is truly wonderful

5
Hinckley and Rugby are excellent (especially Carol Davies) Reviewed on: 15th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 16th April 2021
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

Website not clear

5
opened account via online. The website was not 100% clear on what was needed. For example as an existing customer what ID you required was not detailed on the website. Phone contact with staff member was friendly and clear Reviewed on: 14th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for your feedback, we are pleased that the member of staff was able to help and we are currently looking to update the ID information on the website to make it easier in the future. Response date: 15th April 2021
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Hinckley & Rugby Building Society

website

1
probably the worst website ive ever used. The ratings wont let me leave a zero Reviewed on: 13th April 2021
tim burnham's avatar
tim burnham
Reply from Hinckley & Rugby Building Society Thank you for your feedback and, of course, we are sorry to hear that your experience of using our website was not positive. We hope that you will be pleased and reassured to hear that, as part of a broader digital strategy, we are currently in the early stages of developing our website to improve not only its look and feel but also the content and functionality which it delivers. Response date: 14th April 2021
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Hinckley & Rugby Building Society

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