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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1625 reviews)

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4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

45% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Everyone at the society is very helpful and friendly

The staff at the Coalville branch are excellent and are always there to give advice and assistance. They are very friendly and always appear to be interested in their customers- at the same time being very efficient- cannot fault them. Reviewed on: 25th February 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 26th February 2021

Friendly and efficient

Contacted H&R via website. Had return telephone call 30 mins later to answer query. Forms sent promptly in the post. Visit to branch safe- social distancing, limited no. allowed inside at any one time, equipment sanitised. Reviewed on: 23rd February 2021

Satisfaction

Excellent service from Sandra at Lutterworth Reviewed on: 23rd February 2021

Poor customer service

Customer service experience at castle street branch is poor. You are minet/passbook not a person/loyal customer After banking with this building society for over 30 years their customer service leaves a lot to be desired. I appreciate the rules on safety guidance and today waited outside the branch waiting to be called in. The cashier beckoned me in. As I entered the cashier next to her shouted at me that there were too many people in and to go back outside and wait. At this point I walked off not making my deposit. What poor customer service. In normal times I go into the branch on a monthly basis and the cashiers never express pleasantries, yet santander down the road always great with a smile, ask how we are and even know mum is always with me and ask after her if she isn't and they only see me once a month, how different customer service is perceived by banks. Reviewed on: 22nd February 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback, we apologise for the misunderstanding as one of the cashiers wasn’t aware that there were already 4 customers in the office, we have passed your comments onto the office manager who will be speaking to all of the staff. Response date: 23rd February 2021

Lovely service, nice and easy!

Really good service from the HRBS team in Hinckley. The team helped me open my first joint savings account with my partner. Really happy with my experience, would recommend! Reviewed on: 19th February 2021

Quick and attentive staff

Didn’t have to wait around sorted straight away Reviewed on: 19th February 2021

Updating savings plan

Thanks to the lowering of interest rates I could close a 90 day account at short notice and transfer most of the amount to two new accounts. Everything happened very efficiently and this will reduce my tax bill! Rugby branch is excellent. Reviewed on: 18th February 2021

Excellent service

Friendly and helpful staff in Nuneaton branch Reviewed on: 18th February 2021

Great service

Professional, friendly service. Reviewed on: 18th February 2021

LONGEST TIME TO OPEN A SAVINGS ON RECORD

OPENING A SAVINGS ACCOUNT AS POA FOR MY MOTHER WHO HAS NOW MOVED INTO A CARE HOME. ONE PROBLEM WAS MY MOTHER HAS NO PROOF OF ADDRESS AS ALL CORRESPONDENCE IS SENT TO MY ADDRESS... SO YOU SHOULD BEAR THAT IN MIND FOR FUTURE APPLICATIONS.I KNOW WE ARE EXPERIENCING STRANGE TIMES AT THE MOMENT BUT STILL HAD TO STAND AND WAIT AT THE DESK FOR OVER AN HOUR WHILST APPROVAL WAS BEING SORT.... AT THE END WE HAD TO LEAVE WITHOUT A PASS BOOK WHICH HAS OBVIOUSLY TAKEN A WHILE TO GET HERE SO COULDN'T USE THE ACCOUNT WHILST WE WERE WAITING. AFTER BEING A LOYAL CUSTOMER AND HAVING MANY ACCOUNTS FOR OVER 30YEARS WITH YOU THIS IS THE WORST EXPERIENCE I HAVE HAD. Reviewed on: 18th February 2021

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