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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1627 reviews)

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4.85

Based on 1,627 reviews, last reviewed 12th Mar 2026

43% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

I had a lovely experience ! I had a lovely experience the people behind the counter were absolutely great and so kind!! especially the man who served us he was very helpful Reviewed on: 12th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1627)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Adequate cosidering the Covid problems.

I have had a savings account for a number of years with H&R BS. always fine to visit and good service. To many new pass books issued, ie one every year for the investment. I think the same one could be used for at least five years. Anyway that's all, Merry Christmas to all. Reviewed on: 3rd December 2020

Excellent branch staff

Very helpful staff in the Rugby branch enabled a problem free visit. Reviewed on: 30th November 2020

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 1st December 2020

Speedy account opening

A rapid response to my application to open an account - and an attractive interest rate. The website could be a little more explicit about how to open an account (to whom should cheques be made payable?) but I was able to answer my questions by phone. Reviewed on: 30th November 2020

Rainy day account

New account was very easy to open with little fuss. Friendly and polite staff in office Reviewed on: 30th November 2020

Very efficient and friendly service.

Arrived quite close to closing, two children’s accounts opened quickly with good advice. My only comment would be that closing at 1.30pm every day isn’t very customer friendly, opening and closing later just one day would be more accommodating. Reviewed on: 26th November 2020

Good Service

Due to a change in the conditions of my savings account I decided I needed to move to an account with conditions that suited me better. Changing my account was handled in an efficient and friendly manner via my local branch. Reviewed on: 26th November 2020

Got there!

Couldn’t apply online! Filled the forms in on the computer, printed them and sent them off with a cheque drawn on my bank account. Says on website that if you do this then there’s no need for additional ID. Got a phone call from a very pleasant lady saying unfortunately that they do require extra ID!!!! Difficult to meet their requirements as virtually everything is in my husbands name! Phoned again and again a very helpful, pleasant lady advised me that my water bill would be fine even though it was dated more than 3 months prior. Very efficient service from then on by the Lutterworth branch! Reviewed on: 26th November 2020

Very knowledgeable and prompt with their service

Initial enquiry with request for application forms received very promptly and just received confirmation with the return of my personal ID documents. Good to be kept in the picture. Reviewed on: 25th November 2020

Opening an account

Easy to open, friendly service and competitive rate of interest Reviewed on: 24th November 2020

Friendly and given good information

A place where as a customer you feel valued Reviewed on: 23rd November 2020

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