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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1627 reviews)

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4.85

Based on 1,627 reviews, last reviewed 12th Mar 2026

43% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

I had a lovely experience ! I had a lovely experience the people behind the counter were absolutely great and so kind!! especially the man who served us he was very helpful Reviewed on: 12th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1627)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Very easy and straightforward

Opened up an account for my new baby. Forms were handed to me and I was able to fill them out whilst I was in branch, therefore any questions could be easily answered. Account was opened on the same day and book received the following day Very efficient and friendly service. Reviewed on: 7th October 2020

Trouble free opening up account with power of attorney

Very helpful staff who made my father and I very comfortable Reviewed on: 29th September 2020

Account Opening

I was given excellent advice, excellent service and the seamless opening of an account. Very efficient, very professional Reviewed on: 29th September 2020

First rate

All round excellent service. Telephone contact very good and would not hesitate to reccomend. Reviewed on: 21st September 2020

excellent service, as always

All experience by post. Advised that bond is maturing, everything done promptly. Reviewed on: 17th September 2020

Locally Advantageous

Offered the right type of saving accounts for grandchildren, with preferential rates of interest, and with friendly, helpful service to make the processing straightforward. Reviewed on: 12th September 2020

Do not have online banking in 2020 - unbelievable

Poor service - will not accept your ID electronically including bank statements, passport and/or driving licence - how is this possible - I now have to send these as hard copies in the post with a danger of losing them - can you not move in to the 21st century - This is a waste of my time and yours unbelievable Reviewed on: 7th September 2020

Nice but old fashioned

Wanted to change my 120 day notice account to instant access Took along time and was admin heavy Done the same thing with national Building society took 10 mins in branch Having said that the staff were very pleasant Reviewed on: 4th September 2020

Exceptional customer care

All my dealings with the staff at Nuneaton have been first class. They are without exception friendly, very efficient and caring particularly Carol who always goes the extra mile to help you. Many thanks. Top BS in my view. Reviewed on: 1st September 2020

Excellent service

Good old fashioned service. Very efficient and treated with utmost respect Reviewed on: 28th August 2020

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