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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1627 reviews)

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4.85

Based on 1,627 reviews, last reviewed 12th Mar 2026

43% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

I had a lovely experience ! I had a lovely experience the people behind the counter were absolutely great and so kind!! especially the man who served us he was very helpful Reviewed on: 12th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1627)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

New savings account

Telephone customer service was excellent and follow up service. Assistants are very friendly and go the extra mile to assist their customers. Reviewed on: 18th August 2020

Good Old-fashioned Bank Account..!

Such a relief to find a savings a/c that l can conduct by post or telephone - also to have real people phone me up to keep me up to date with its progress .. they were most friendly & helpful as well. Back to the good old days - excellent.. Reviewed on: 14th August 2020

Savings bond reinvestment

Process was paper driven when I would have expected an online option. Very disappointing was the method of payment for the final interest on my maturing bond. My choice was a cheque or a £25 charge for a bank transfer. Reviewed on: 14th August 2020

Fixed rate bond

All staff very helpful during opening of this account Reviewed on: 12th August 2020

Helpfull

Very helpfull and product knowledge very good - opening hours not very good as had to take time off work as no Saturday times. Reviewed on: 6th August 2020

Very prompt helpful service

After a quick phone call we visited the branch the same day and completed paperwork. The completed pass books arrived by post the next morning Reviewed on: 3rd August 2020

Effortless set up

Everything went smoothly and very efficiently in opening my savings account. Reviewed on: 31st July 2020

Excellent experience

Was very helpful, explained everything to me, made to feel comfortable Reviewed on: 30th July 2020

Service

Good friendly and efficient service Reviewed on: 29th July 2020

Good to get very prompt service including acceptance e-mail. Very reassuring.

Excellent and prompt service and during Lockdown. Reviewed on: 28th July 2020

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