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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1630 reviews)

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4.85

Based on 1,630 reviews, last reviewed 13th Mar 2026

42% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

I always have the best experience coming the Rugby B... I always have the best experience coming the Rugby Branch. All the staff are so friendly and so helpful every time always answers my questions and hel... Read more Reviewed on: 13th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1630)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Great personal service

Phone answered immediately to answer an initial enquiry. Greeted by name in the branch. All sorted in a few minutes. Pass book arrived by post 2 days later. Amazing service. Reviewed on: 9th October 2019

Mr

The service they give is great and some advice. All staffs give service as if family members Reviewed on: 7th October 2019

Easy switch to new account

Very good customer service. Good information on which to make a decision. Reviewed on: 7th October 2019

Friendly and efficient

Recently decided to open an account as the rates are very competitive. Cannot speak to highly of the prompt,friendly and efficient service provided by the staff in the Coalville office. Reviewed on: 2nd October 2019

Friendly helpful staff

My application for a fixed rate bond was dealt with quickly and efficiently. There was an issue about ID but a phone call with friendly, helpful and knowledgeable staff sorted it out without any fuss. Reviewed on: 25th September 2019

Very good service

Very good customer service and so easy to set up savings bond with no nonsense fuss and no appointment needed Reviewed on: 25th September 2019

Simple and efficient

Good interest rates for those who can tie their money up for a while along with great customer service. Made opening an account so easy as everything was explained to me at my initial visit to the office. Good to have local accessible offices with good customer relations. Thank you. Reviewed on: 17th September 2019

Personal Service

Very attentive staff who listened carefully to my needs. Very efficient team at Broughton Astley. Thank you. Reviewed on: 12th September 2019

Opening an account

Other than the branch being closed (it turned out to be for an audit), when we went the following day the staff were very helpful and professional. very straight forward and everything went as we were told to expect. Reviewed on: 11th September 2019

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