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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1622 reviews)

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4.85

Based on 1,622 reviews, last reviewed 2nd Mar 2026

35% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Thank you to TOM for his excellent customer service,... Thank you to TOM for his excellent customer service, patient, and understanding. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1622)

Review of the Hinckley & Rugby Building Society, Savings:

Friendly helpful staff

My application for a fixed rate bond was dealt with quickly and efficiently. There was an issue about ID but a phone call with friendly, helpful and knowledgeable staff sorted it out without any fuss. Reviewed on: 25th September 2019

5 star service so far.

Extremely quick and simple process to set up an account. Communication excellent and staff friendly. 5 star service so far. Reviewed on: 9th January 2025

Reply from Hinckley & Rugby Building Society Thank you for this very encouraging review. We’re delighted to hear that setting up your deposit account was straightforward, and our staff provided good communication and friendly service. These accounts were designed to make things as simple as possible for local councils, so this feedback is wonderful to hear. Please do not hesitate to reach out should you need any further assistance from the team, we’d be happy to help! Response date: 13th January 2025

Really friendly people, who were not rushed and very...

Really friendly people, who were not rushed and very polite and helpful, regarding accounts , a credit to the company. Reviewed on: 3rd January 2025

Reply from Hinckley & Rugby Building Society Hello Dawn, Thank you for taking the time to tell us about your visit to our branch in Nuneaton and how you were treated by the team. It’s always great to hear about our people providing polite and helpful service to our members, who are of course, always, our priority. We are very proud of our branch teams, and we will ensure this feedback is shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th January 2025

Excellent service at Nuneaton

Beverley at Nuneaton was excellent at advising me on my savings and interest access. The documents were very well explained and she answered all my questions giving me confidence in the branch Reviewed on: 3rd January 2025

Reply from Hinckley & Rugby Building Society Hi Clare, Thanks so much for taking the time to pass on your feedback about our branch in Nuneaton and the service you received from Beverley. It’s great she left you feeling confident in our services. We always aspire to ensure our members have all the information they need to make good decisions about their savings, so its great to hear this is what you received. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 10th January 2025

Personal Service.

Ability to make an appointment to suit us was very good and enabled them to have all necessary documents to hand thereby saving time. Reviewed on: 31st December 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for passing on your thoughts about the service you received from the Society. The option to book appointments is something we’re keen to offer our members, along with the ability to pop in without prior arrangement, ensuring we’re providing options to suit everyone. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

Superb service!

Really clear information, friendly and cheerful discussion, can't fault it! Reviewed on: 19th December 2024

Reply from Hinckley & Rugby Building Society Hello Jeff and thank you very much for the kind comments on our team in Broughton Astley. We are always happy to hear our people are delivering a good service to our members, along with the information they need to make informed decisions about their savings. We look forward to welcoming you again anytime we can be of help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

Staff always helpful, friendly and professional

Staff always helpful, friendly and professional Reviewed on: 17th December 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide us with this encouraging feedback. It’s great to hear the staff are consistently helpful, friendly and professional, that’s exactly the type of service we aim to provide to for our members every time they get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

Hollie was excellent at providing detailed info of t...

Hollie was excellent at providing detailed info of the Savings investment chosen.Very pleasant and polite. Reviewed on: 10th December 2024

Reply from Hinckley & Rugby Building Society Hi Oliver, Thank you for taking the time to pass on your comments about the service you received from Hollie at our Rugby branch. It’s good to hear you were provided with detailed information about our savings products and that Hollie’s manner was as we’d expect from our team. We will ensure that your feedback is shared with Hollie and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th December 2024

Drop in your Local

The staff at our local branch hear in Coalville were fantastic helpful & very responsive to our needs Please keep local branches open!! Face to face is good for older people who are not computer savvy. Reviewed on: 10th December 2024

Reply from Hinckley & Rugby Building Society Hi David, Thank you for providing your feedback. It’s great to hear how highly valued our branches are and what a great service you received from our team in Coalville. We are committed to maintaining our face to face services and providing choice for our members, making sure we are catering to everyone’s needs and preferences. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th December 2024

Nice branch

Assistant in coalville branch very helpful... Reviewed on: 9th December 2024

Reply from Hinckley & Rugby Building Society Hi Christopher, It’s great to hear you found our team in Coalville helpful and you had a good experience in our branch. Thank you for taking the time to pass provide us with your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th December 2024

Exceptionally helpful staff member, whose advice I v...

Exceptionally helpful staff member, whose advice I valued Reviewed on: 2nd December 2024

Reply from Hinckley & Rugby Building Society Hi Bee, It’s wonderful to hear you found our team in Lutterworth really helpful. Thank you for taking the time to pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th December 2024

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