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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1622 reviews)

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4.85

Based on 1,622 reviews, last reviewed 2nd Mar 2026

36% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Thank you to TOM for his excellent customer service,... Thank you to TOM for his excellent customer service, patient, and understanding. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1622)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Competitive interest rates, friendly staff, efficien...

Competitive interest rates, friendly staff, efficient service Reviewed on: 19th June 2024

Reply from Hinckley & Rugby Building Society Hi Tracey Thank you so much for your valuable feedback. We always aim to provide competitive products along with efficient and friendly service, so it’s great to hear that’s what you received from our team in Castle Street. We appreciate you taking the time to share your thoughts with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

At last..a company that still has the personal touch!

Good to have an old fashioned experience and actually speak to a human on the phone..who was most helpful. Keep up that personal service Hinckley..I shall tell my friends about you. Reviewed on: 18th June 2024

Reply from Hinckley & Rugby Building Society Hello Jean, Thank you very much for taking the time to pass on your feedback about the service you received from our branch in Castle Street. It’s wonderful to hear you valued the human approach we strive to uphold, and that you found our people helpful. It’s a real pleasure to hear you would be happy to recommend our services to others. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

Liam is a star..

I was very anxious having resposibility to put my late daughters money away for my Grandaughters future. I sent off the forms and then got a call from Liam at your Castle Street branch .Never have i been so nicely treated and spoken to by anyone. He is a credit to your building society ,and put me so at ease that i feel i have the trust in Hinckley & Rugby that i made a good choice .I would go as far as to say he is a jewel in your crown . Reviewed on: 18th June 2024

Reply from Hinckley & Rugby Building Society Hello Yvonne, Firstly, please let me pass on my sincere sympathies for the loss of your daughter, it must be so incredibly difficult. Under the circumstances the fact you have taken the time to tell us about the service you received from Liam is so appreciated and unexpected. However, we are, of course, extremely grateful you did and also very pleased to hear that Liam was able to assist you and make you feel at ease while dealing with an incredibly hard job. I will ensure your comments are shared with Liam and his team, who I am confident will also really appreciate your kind words. Thank you again for this extremely appreciated feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

really friendly helpful staff that gave a fast service

really friendly helpful staff that gave a fast service Reviewed on: 18th June 2024

Reply from Hinckley & Rugby Building Society Hi Lottie, Thanks for taking the time to send us your feedback on the service you received from our branch team in Castle Street. It’s great to hear you felt you found our staff to be friendly and efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

A Refreshing Experience

The assistant who served me could not have been more helpful! She saved me missing out on an interest rate, explained how online payments can now be made. Very impressed! Reviewed on: 18th June 2024

Reply from Hinckley & Rugby Building Society Hello Ben, Thank you for comments on the service you received in our Broughton Astley branch. It’s always encouraging to hear our staff sharing their knowledge to ensure the best possible outcome for our members, which is, of course, our main aim. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

Opening account.

Was very easy opening account, and a fairly local branch if I needed to visit, but everything was completed over the phone, security checks etc. Reviewed on: 11th June 2024

Reply from Hinckley & Rugby Building Society Hello Leocar It’s great to hear you found our account opening process over the phone efficient and easy. We’d be more than happy to welcome you in our branch whenever you’d like to speak to us face to face or would like to utilise our in-branch services. Thank you for choosing the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th June 2024

Jeanette looked after me and my savings, with expert...

Jeanette looked after me and my savings, with expert ease! I'm looking forward to my next meeting! Reviewed on: 11th June 2024

Reply from Hinckley & Rugby Building Society Hello, Thank you taking the time to pass on your comments about the service you received from Jeanette. She is a real asset to the team, we’re very pleased you felt you were in capable hands, and that you’re already thinking about your next visit. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th June 2024

Friendly service

On my latest visit all the staff were very helpful and it was nice to recieve a one to one service Reviewed on: 11th June 2024

Reply from Hinckley & Rugby Building Society Hi Wendy Thank you for providing your thoughts on the service you received at our Rugby branch. We pride ourselves on a truly personal service, and our teams will happily take the time to speak to you privately should you need to. It’s good to hear you left our offices satisfied with your visit. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th June 2024

Great customer service

Lucy's customer service was excellent. She was polite, professional and didn't mind engaging in a laugh. Reviewed on: 7th June 2024

Reply from Hinckley & Rugby Building Society Hi Gary Thanks for taking the time to provide your feedback. It’s great to hear you were happy with your trip to our Coalville branch, and the service you received from Lucy. Always nice to find capable people with a little personality isn’t it. I will happily pass on your comments to her directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th June 2024

Little if no waiting time when contacting them by ph...

Little if no waiting time when contacting them by phone. Always polite and helpful. Reviewed on: 4th June 2024

Reply from Hinckley & Rugby Building Society Hi Pauline, thank you for your comments regarding our service levels. We aim to ensure all calls are answered promptly and, of course, that the service you receive is of a high standard. It’s great to hear you found the team both friendly and helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th June 2024

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